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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than Senja.io. We know about 12 links to it since March 2021 and only 12 links to Senja.io. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
- Product - https://senja.io. Targeting saas founders and customers. - Primary acquisition channels - Social (twitter, LinkedIn, indie hackers), Word of Mouth and Search We salvaged the product hunt launch by doing these things - My cofounder and I have posted on Twitter, Linkedin, Facebook, Slack, Indie Hackers etc. - We DMd hundreds of people. - We've sent an email to our list of over 1100 people asking for... Source: 11 months ago
This looks 🔥. This is for senja.io I guess? (just guessing you from username 🙂). Source: 11 months ago
A message from a senja.io customer asking if there have been any updates on their questions. Source: about 1 year ago
After over a year of Indie hacking, we've finally hit my first Indie Hacking goal for senja.io... $5K MRR 🥳. Source: about 1 year ago
If you would like to try the free tool please visit senja.io - I hope this is within the rules. Source: over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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