Software Alternatives, Accelerators & Startups
Register | Login

Sendcloud VS Freshdesk

Compare Sendcloud VS Freshdesk and see what are their differences

PAQATO
The PAQATO After-Sales Experience Platform is the growth driver that makes online stores successful for tomorrow. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Sendcloud logo Sendcloud

The all-in-one shipping platform for e-commerce

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Visit Website
  • Sendcloud Landing page
    Landing page //
    2023-08-30

We help 23,000+ e-commerce retailers save time and money by automating their shipping process. Connect your store with the top UK and international couriers.

Get flexible

Sell more by offering shipping options from the world's best couriers.

Ship faster

Build a custom workflow to pick, pack, and print shipping labels at light speed.

Build your brand

Delight your customers with fully branded tracking emails and pages.

Take Charge of Returns

Manage your customer’s experiences with complete control over the returns process.

  • Freshdesk Landing page
    Landing page //
    2022-01-28

Sendcloud

Website
sendcloud.com
Pricing URL
Official Sendcloud Pricing
$ Details
freemium €40.0 / Monthly (5 smart shipping rules, pick-ups, branded track & trace)
Platforms
Shopify WooCommerce Lightspeed Magento Bol Amazon Prestashop eBay Shopware Ccv Mijnwebwinkel Jouwweb Etsy Wix Exact Online Opencart BigCommerce Cdiscount EasyWebshop Ecwid ePages Gratis Webshop Beginnen JTL-Shop KMO Shops NextChapter Odoo Onetoshop Oxid Peoplevox Picqer Plentymarkets Real.de Shoppagina Shoptrader Starteenwinkel Thirty Bees XELshop xt:Commerce Apt-shop
Release Date
2012 January
Startup details
Country
The Netherlands
State
Noord-Brabant
City
Eindhoven
Founder(s)
Bas Smeulders
Employees
100 - 249
Edit details

Freshdesk

Website
freshworks.com
Pricing URL
Official Freshdesk Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Sendcloud videos

+ Add

Getting started with Sendcloud | Product Demo

More videos:

  • Review - Rob van den Heuvel (Sendcloud): "Wij optimaliseren alles rondom de verzending"

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Sendcloud and Freshdesk)

Sendcloud

Freshdesk

Shipping and Tracking
100 100%
Shipping and Tracking
0% 0
Customer Support
0 0%
Customer Support
100% 100
eCommerce
100 100%
eCommerce
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Sendcloud and Freshdesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Sendcloud and Freshdesk

Sendcloud Reviews

We have no reviews of Sendcloud yet.
Be the first one to post

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Sendcloud mentions (0)

We have not tracked any mentions of Sendcloud yet. Tracking of Sendcloud recommendations started around Mar 2021.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Sendcloud and Freshdesk, you can also consider the following products

parcelLab - Our Operations Experience Management platform unlocks the potential of the post-sales experience, revolutionizing how people interact with your brand.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

AfterShip - AfterShip is the shipment tracking API for ecommerce businesses and marketplaces.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

PAQATO - The PAQATO After-Sales Experience Platform is the growth driver that makes online stores successful for tomorrow.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Loading...