Software Alternatives & Reviews

Salesforce Service Cloud VS Zoho Desk

Compare Salesforce Service Cloud VS Zoho Desk and see what are their differences


Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Industry's first context-aware Helpdesk Software
Salesforce Service Cloud Landing Page
Salesforce Service Cloud Landing Page
Zoho Desk Landing Page
Zoho Desk Landing Page

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

Salesforce Service Cloud details

Categories
Help Desk Customer Support Customer Service
Website salesforce.com  
Pricing URL-
Details $-
Platforms
-

Zoho Desk details

Categories
Customer Service Help Desk Customer Support Knowledge Base Help Desk And Ticketing Customer Engagement Customer Experience Management
Website zoho.com  
Pricing URL Official Zoho Desk Pricing  
Details $freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Salesforce Service Cloud features and specs

Not specified yet

Zoho Desk features and specs

Omnichannel Email, Telephony, Social, Customer Portals, Web forms, Live chat
Zia - Artificial Intelligence With Zia, stay on top of every aspect of your customer service effort.
Embeddable Self-service With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
Multibrand Help Center Create a distinct self-service portal for each brand's customers.
Knowledge Base Create a repository of solutions for commonly asked questions.
Agent Productivity Collaborate, communicate, and secure those customer relationships
Automations Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
Blueprint Manage complex cross-functional service processes efficiently.
Marketplace and Platform Use extensions to embed interactive widgets into the Zoho Desk interface.
Reports and Dashboards Use detailed reports and dashboard visualisations to monitor your team's performance.
Time Tracking Keep track of time spent on every ticket and task.
Security Balance between protecting customer data and giving your team enough flexibility
Developer Platform REST API, Widgets, Web and Mobile SDK, Custom Functions.
Mobile Apps With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Salesforce Service Cloud videos

Salesforce Service Cloud Overview Demo

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • - What is Zoho Desk? - An Overview
  • - Automate your customer service process with Zoho Desk
  • - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • - 5paisa delivers mobile-first customer service with Zoho Desk

Category Popularity

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and Zoho Desk

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: ZenDesk, Jira Service Desk, Vision Helpdesk
    πŸ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    πŸ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: ZenDesk, Salesforce Service Cloud
    πŸ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    πŸ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: ZenDesk
    πŸ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Finally, we have Zoho Desk. Zoho touts an impressive client list, from Sears to Mercedes-Benz to Intel. However, it’s likely better suited for smaller businesses. In fact, if you’re a small business on a tight budget, this may be the perfect option for you. Perhaps the biggest draw is that it offers a free plan for up to 3 users per month. On top of that, Zoho Desk is very...
Source: www.ltvplus.com

Social recommendations and mentions

Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

Zoho Desk mentions (1)

What are some alternatives?

When comparing Salesforce Service Cloud and Zoho Desk, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

Bitrix24 - Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

Front App - multi-channel inbox service for collaborative teams

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

User reviews

Share your experience with using Salesforce Service Cloud and Zoho Desk. For example, how are they different and which one is better?

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