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RingCentral VS Twist

Compare RingCentral VS Twist and see what are their differences

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RingCentral logo RingCentral

RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Twist logo Twist

Check fewer notifications, do more meaningful work. Twist is the team communication app for calmer, more organized, and more productive teamwork.
  • RingCentral Landing page
    Landing page //
    2023-08-20

We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there.

Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's what we call collaborative communications, and it’s at the heart of everything we do.

With our flexible, cost-effective cloud communications and collaboration solutions, we’ve created the ideal workplace, where business can be done more efficiently and effectively. From an all-in-one cloud phone system with team messaging and video conferencing to a complete contact center and more, we build solutions for every business, no matter how big or small.

  • Twist Landing page
    Landing page //
    2023-04-17

RingCentral features and specs

  • Comprehensive Features
    RingCentral offers a wide range of features, including voice, video, messaging, and collaboration tools, making it a one-stop solution for communication needs.
  • Scalability
    The platform is highly scalable, allowing businesses of all sizes to adapt the service to their needs without compromising on functionality or performance.
  • Easy Integration
    RingCentral seamlessly integrates with numerous third-party applications like Google Workspace, Microsoft 365, and Salesforce, enhancing overall productivity.
  • Reliable Uptime
    RingCentral offers a robust and reliable service with high uptime, ensuring that communication channels are consistently available.
  • User-friendly Interface
    The platform is designed with an intuitive and user-friendly interface, making it easy for users to navigate and manage their communication needs.

Possible disadvantages of RingCentral

  • Cost
    RingCentral's pricing can be higher compared to other communication platforms, which might be a concern for smaller businesses on a tight budget.
  • Complex Setup
    Despite its user-friendly interface, the initial setup and configuration can be complex for users who are not tech-savvy.
  • Customer Support
    Some users have reported that customer support can be slow and not always helpful, which can be problematic in resolving urgent issues.
  • Limited Customization
    While RingCentral offers a lot of features, there is limited scope for customization to tailor the service exactly to unique business needs.
  • Occasional Performance Issues
    Users have occasionally experienced glitches and performance issues, particularly during peak usage times.

Twist features and specs

  • Asynchronous Communication
    Twist is designed for asynchronous communication, which can help teams focus on deep work without constant interruptions.
  • Threaded Conversations
    The platform organizes discussions into threads, making it easier to follow and reference past conversations.
  • Searchable History
    Twist offers robust search capabilities, allowing users to easily find past messages and files.
  • Integrations
    Twist supports integrations with other tools like Google Drive, Trello, and GitHub, streamlining workflows.
  • Focus on Work-Life Balance
    Twist promotes a healthier work-life balance by reducing the pressure to respond immediately, unlike real-time chat tools.

Possible disadvantages of Twist

  • Learning Curve
    New users may find the interface and the concept of asynchronous communication challenging to get used to initially.
  • Limited Real-Time Capabilities
    For teams that require instant communication, Twist's emphasis on asynchronous messaging can be a drawback.
  • Less Popular
    Compared to other collaboration tools like Slack, Twist has a smaller user base, which might limit community support and third-party integrations.
  • Cost
    While there is a free version, advanced features are available only in the paid plans, which might be a consideration for budget-conscious teams.
  • Notification System
    Some users report that Twist's notification system can be less intuitive or less immediate compared to real-time chat platforms.

Analysis of RingCentral

Overall verdict

  • Overall, RingCentral is a reputable and effective communication platform that meets the needs of modern businesses looking for an all-in-one solution. While it may be more expensive than some alternatives, the range of features and overall performance justify the cost for many users.

Why this product is good

  • RingCentral is considered a solid choice for cloud-based communication solutions due to its comprehensive suite of features that include voice, video, messaging, and collaboration tools. The platform is known for its reliability, scalability, and ease of integration with other business applications. Users appreciate its intuitive interface and strong customer support, making it suitable for businesses of various sizes.

Recommended for

    RingCentral is particularly recommended for small to large businesses seeking an integrated communication and collaboration platform. It is ideal for companies with remote teams who require a reliable, unified system that supports mobile and desktop use. Additionally, businesses looking for advanced features like video conferencing, call center management, and CRM integrations will find RingCentral highly beneficial.

Analysis of Twist

Overall verdict

  • Overall, Twist is considered a good tool for teams that value clear, organized communication without the constant interruption of real-time chat. It is particularly beneficial for remote and distributed teams who work across different time zones.

Why this product is good

  • Twist is popular due to its focus on asynchronous communication, which helps reduce the pressure of constant notifications and the 'always-on' culture that traditional real-time chat applications can foster. It offers organized and threaded conversations, making it easier to follow discussions and find necessary information. Its clean and user-friendly interface, along with integrations with other productivity tools, further adds to its appeal.

Recommended for

    Twist is recommended for teams and organizations that prioritize deep work and need a communication tool that supports async workflows. It is especially suited for remote teams, freelancers, and any groups aiming to minimize distractions while maintaining effective communication.

RingCentral videos

+ Add

RingCentral Review: Getting Started Demo & Tutorial

More videos:

  • Review - RingCentral VOIP Phone System Review 2020 - RingCentral reviews 2020

Twist videos

+ Add

Twist | Full Review: Slack Killer?!

More videos:

  • Review - These are still LEGAL! Twist Disposable Pods Review!
  • Review - Twist Review: Features, Pricing & Thoughts

Category Popularity

0-100% (relative to RingCentral and Twist)

RingCentral

Twist

VoIP
100 100%
VoIP
0% 0
Communication
70 70%
Communication
30% 30
Productivity
0 0%
Productivity
100% 100
Cloud Business Telephony
100 100%
Cloud Business Telephony
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare RingCentral and Twist

RingCentral Reviews

Teliqon vs RingCentral: Business Communication Simplified
Business SMS, MMS and messaging APIs are integrated into the RingCentral communications ecosystem and typically tied to RingCentral numbers and accounts. SMS availability and automation depend on regional telecom rules, compliance registration and messaging policies.
Source: teliqon.io
10 Best AI Virtual Receptionists In 2026 (Here’s My Top 10)
I started using RingCentral’s voice-driven receptionist three months back. The conversational AI has been able to resolve more than half of our inbound queries instantly. It included 100 AI-handled call minutes each month. But additional call minutes were billed at $0.50/minute.
Source: www.trustfirms.com
Top 10 Webex alternatives in 2024
With integrated workplace communication features, RingCentral has evolved to be a popular Webex alternative. It has Glip, which is exclusively designed to promote team collaboration through video, voice, chat, and more. Other than that, it is also a leading cloud-based phone system provider with advanced call handling and management features.
Source: www.rocket.chat
12 Best Self-hosted Chat Platforms For Team Communication
RingCentral is a cloud-based communication and collaboration platform that was first founded in the year 2015.
Source: www.mirrorfly.com
The 19 Best Call Center Software (& Features You Need) in 2022
RingCentral is a flexible cloud-based phone system that supports desktop and mobile users. One unique feature it provides is "RingOut," which enables one-touch calling from any phone or internet-enabled computer. Additionally, RingCentral has powerful call delegation and answering rules so you can be sure calls are routed to the right individual.
Source: blog.hubspot.com

Twist Reviews

15 Best Instant Messaging Apps for Business
Twist organizes all team communication in one central location. Team conversations can be grouped by channels that can be public or private, and messages can be sent without interfering with thread discussions.
Source: clariti.app
14 of the Best Slack Alternatives for 2022
Twist is the communication software ideal for asyncronous teams. Its model moves away from real-time conversations into "deeper, structured communication" via their "Threads" feature. Instead of a group chat, users must designate a specific "thread" for conversations related to that topic. One-on-one and small group chat is also available for conversations that don't require...
Source: blog.hubspot.com
Twist vs Slack: The Calmer Way to Work
Related articles Twist vs. Email: The More Organized Way to Work What are the benefits of using Twist with Todoist? How guests work in Twist How to use Twist and Todoist together Access & Security FAQs
Source: twist.zendesk.com

Social recommendations and mentions

Based on our record, Twist should be more popular than RingCentral. It has been mentiond 23 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

RingCentral mentions (3)

  • Small Business help
    Systems like 8x8/RingCentral/Vonage or even Voip.ms might be ideal for you. Source: almost 5 years ago
  • Which international call tracking software ?
    I saw www.calltrackingmetrics.com ; ringcentral.com ; twilio.com ; Zadarma. At this moment it seems that calltrackingmetrics seems to be the first solution I would try because they put in front of their ads the fact to track with google ads. Twilio seems to be too much complex to use and they don't have an iPhone app ; ringcentral I don't know and Zadarma seems good. Source: about 5 years ago
  • Business Phone Number: Need Help
    I use unitelvoice.com. It works fine has an app and can forward to my cell number. Used to use ringcentral.com it was fine when it worked but support was crap. Source: over 5 years ago

Twist mentions (23)

  • Show HN: Dock – Slack minus the bloat, tax, and 90-day memory loss
    The reasoning behind the product seems incredibly similar to Twist[0]. What would be the key differences besides “new is always better”? [0]: https://twist.com. - Source: Hacker News / 8 months ago
  • Shopify is acquiring the Threads team
    If you are looking for an alternative that’s even more async than Threads, check out https://twist.com/ We (Doist) have been developing it since 2015. - Source: Hacker News / over 2 years ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Twist.com — An asynchronous-friendly team communication app where conversations stay organized and on-topic. Free and Unlimited plans are available. Discounts are provided for eligible teams. - Source: dev.to / over 2 years ago
  • Atlassian to buy Loom for nearly $1B
    Doist Inc. With Twist (https://twist.com). A sane replacement for slack that focus on making your life easier, and get actual job done by levering the concept of "threads" s first-class citizen that bridge the gap between instant chat where direct communication is needed and task manager where you need to declare a discussion to be open or closed. They side with the "Deep Work" philoshopy, and encourage (written)... - Source: Hacker News / almost 3 years ago
  • I don't want this to happen to my own startup. What do you recommend?
    I Use a system like Twist for internal communication that encourages thoughtful responses, allows you to search through it later to get to how decisions were arrived at, and doesn't distract you all day like slack does. Source: about 3 years ago
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What are some alternatives?

When comparing RingCentral and Twist, you can also consider the following products

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Slack - A messaging app for teams who see through the Earth!

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Mattermost - Mattermost is an open source alternative to Slack.

Nextiva - Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.

Flock - A faster way for your team to communicate

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