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RingCentral VS Appian

Compare RingCentral VS Appian and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. Itโ€™s affordable, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

RingCentral logo RingCentral

RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Appian logo Appian

See how Appian, leading provider of modern low-code and BPM software solutions, has helped transform the businesses of over 3.5 million users worldwide.
  • RingCentral Landing page
    Landing page //
    2023-08-20

We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we donโ€™t plan on stopping there.

Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In todayโ€™s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's what we call collaborative communications, and itโ€™s at the heart of everything we do.

With our flexible, cost-effective cloud communications and collaboration solutions, weโ€™ve created the ideal workplace, where business can be done more efficiently and effectively. From an all-in-one cloud phone system with team messaging and video conferencing to a complete contact center and more, we build solutions for every business, no matter how big or small.

  • Appian Landing page
    Landing page //
    2023-10-20

RingCentral features and specs

  • Comprehensive Features
    RingCentral offers a wide range of features, including voice, video, messaging, and collaboration tools, making it a one-stop solution for communication needs.
  • Scalability
    The platform is highly scalable, allowing businesses of all sizes to adapt the service to their needs without compromising on functionality or performance.
  • Easy Integration
    RingCentral seamlessly integrates with numerous third-party applications like Google Workspace, Microsoft 365, and Salesforce, enhancing overall productivity.
  • Reliable Uptime
    RingCentral offers a robust and reliable service with high uptime, ensuring that communication channels are consistently available.
  • User-friendly Interface
    The platform is designed with an intuitive and user-friendly interface, making it easy for users to navigate and manage their communication needs.

Possible disadvantages of RingCentral

  • Cost
    RingCentral's pricing can be higher compared to other communication platforms, which might be a concern for smaller businesses on a tight budget.
  • Complex Setup
    Despite its user-friendly interface, the initial setup and configuration can be complex for users who are not tech-savvy.
  • Customer Support
    Some users have reported that customer support can be slow and not always helpful, which can be problematic in resolving urgent issues.
  • Limited Customization
    While RingCentral offers a lot of features, there is limited scope for customization to tailor the service exactly to unique business needs.
  • Occasional Performance Issues
    Users have occasionally experienced glitches and performance issues, particularly during peak usage times.

Appian features and specs

  • Low-Code Development
    Appian allows users to create applications with minimal hand-coding, catering to business analysts and developers alike. Its drag-and-drop interface simplifies development and accelerates time-to-market.
  • Process Automation
    Appian excels in automating complex business processes, improving operational efficiency, and reducing human error. Its powerful BPM tools streamline workflows effectively.
  • Integration Capabilities
    Appian provides strong integration capabilities with various third-party systems, databases, and cloud services. This ensures that applications can seamlessly communicate with existing enterprise systems.
  • Enterprise-Grade Security
    Appian offers robust security features, including role-based access control and data encryption, making it suitable for businesses with stringent security requirements.
  • Scalability
    As a cloud-native platform, Appian is highly scalable, supporting the needs of growing enterprises by easily handling increased loads and more complex applications.
  • User Experience
    The platform provides a user-friendly interface, both for developers building the applications and end-users interacting with them, enhancing overall user satisfaction.

Possible disadvantages of Appian

  • Cost
    Appian can be expensive, particularly for small to medium-sized businesses. Its pricing model might not be feasible for organizations operating on a limited budget.
  • Learning Curve
    Although it simplifies development, mastering Appian still requires a learning curve. Users need to invest time in training, which can slow down the initial development phase.
  • Complex Customization
    Highly tailored or very specific customizations can be challenging to implement within Appian. Some complicated functionalities may require extensive workarounds.
  • Limited Offline Functionality
    Appian's offline capabilities are limited, which can be a disadvantage for field services or users who need to access the application without a reliable internet connection.
  • Vendor Lock-In
    Due to its proprietary technology, organizations may face vendor lock-in, making it challenging to migrate applications or data to another platform if needed.
  • Performance Issues at Scale
    While Appian is scalable, some users report performance issues when running extremely large and complex applications, which can impact user experience and overall efficiency.

Analysis of RingCentral

Overall verdict

  • Overall, RingCentral is a reputable and effective communication platform that meets the needs of modern businesses looking for an all-in-one solution. While it may be more expensive than some alternatives, the range of features and overall performance justify the cost for many users.

Why this product is good

  • RingCentral is considered a solid choice for cloud-based communication solutions due to its comprehensive suite of features that include voice, video, messaging, and collaboration tools. The platform is known for its reliability, scalability, and ease of integration with other business applications. Users appreciate its intuitive interface and strong customer support, making it suitable for businesses of various sizes.

Recommended for

    RingCentral is particularly recommended for small to large businesses seeking an integrated communication and collaboration platform. It is ideal for companies with remote teams who require a reliable, unified system that supports mobile and desktop use. Additionally, businesses looking for advanced features like video conferencing, call center management, and CRM integrations will find RingCentral highly beneficial.

RingCentral videos

+ Add

RingCentral Review: Getting Started Demo & Tutorial

More videos:

  • Review - RingCentral VOIP Phone System Review 2020 - RingCentral reviews 2020

Appian videos

+ Add

Appian CEO: Delivering โ€˜Mission-Criticalโ€™ Software | Mad Money | CNBC

More videos:

  • Review - This is Appian
  • Review - Appian Application Designer: Build Applications in Days, not Years

Category Popularity

0-100% (relative to RingCentral and Appian)

RingCentral

Appian

VoIP
100 100%
VoIP
0% 0
BPM
0 0%
BPM
100% 100
Communication
100 100%
Communication
0% 0
Workflow Automation
0 0%
Workflow Automation
100% 100

User comments

Share your experience with using RingCentral and Appian. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare RingCentral and Appian

RingCentral Reviews

Teliqon vs RingCentral: Business Communication Simplified
Business SMS, MMS and messaging APIs are integrated into the RingCentral communications ecosystem and typically tied to RingCentral numbers and accounts. SMS availability and automation depend on regional telecom rules, compliance registration and messaging policies.
Source: teliqon.io
10 Best AI Virtual Receptionists In 2026 (Hereโ€™s My Top 10)
I started using RingCentralโ€™s voice-driven receptionist three months back. The conversational AI has been able to resolve more than half of our inbound queries instantly. It included 100 AI-handled call minutes each month. But additional call minutes were billed at $0.50/minute.
Source: www.trustfirms.com
Top 10 Webex alternatives in 2024
With integrated workplace communication features, RingCentral has evolved to be a popular Webex alternative. It has Glip, which is exclusively designed to promote team collaboration through video, voice, chat, and more. Other than that, it is also a leading cloud-based phone system provider with advanced call handling and management features.
Source: www.rocket.chat
12 Best Self-hosted Chat Platforms For Team Communication
RingCentral is a cloud-based communication and collaboration platform that was first founded in the year 2015.
Source: www.mirrorfly.com
The 19 Best Call Center Software (& Features You Need) in 2022
RingCentral is a flexible cloud-based phone system that supports desktop and mobile users. One unique feature it provides is "RingOut," which enables one-touch calling from any phone or internet-enabled computer. Additionally, RingCentral has powerful call delegation and answering rules so you can be sure calls are routed to the right individual.
Source: blog.hubspot.com

Appian Reviews

Top 10 Microsoft Power Apps Alternatives and Competitors 2024
Strengths: A powerful low-code platform, Appian caters to large enterprises with complex business process automation needs. It offers robust workflow management capabilities, allowing you to automate intricate business processes with decision-making logic and case management features. Appian excels in industries like finance, insurance, and healthcare, where complex...
Source: medium.com
7 Best Business Process Management Tools (2023)
Appian is used by companies to automate their routine tasks, integrate with other enterprise tools, and create custom workflows. It offers a wide range of features such as mobile app development, chatbots, AI assistants, etc.
Source: theecmconsultant.com
11 Business Process Management (BPM) Software for SMBs
Experience the power of business workflow automation with Appian and accelerate your business governance, results, and efficiency. Appian simplifies your workflow design to empower users and pro developers to draw processes, such as a flowchart.
Source: geekflare.com
10 Best Low-Code Development Platforms in 2020
Verdict: Appian is the provider of the software development platform. The Appian low code development platform is a combination of intelligent automation and low-code development.
Source: www.softwaretestinghelp.com
Best Google App Maker alternatives in 2020
Appian excels when used to create form-based apps. The product does allow building custom UI components, but only by using Appianโ€™s in-product customization tools. Appianโ€™s reasoning for this is security and to ensure JS compliance across browsers and devices.
Source: retool.com

Social recommendations and mentions

Based on our record, Appian should be more popular than RingCentral. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

RingCentral mentions (3)

  • Small Business help
    Systems like 8x8/RingCentral/Vonage or even Voip.ms might be ideal for you. Source: over 4 years ago
  • Which international call tracking software ?
    I saw www.calltrackingmetrics.com ; ringcentral.com ; twilio.com ; Zadarma. At this moment it seems that calltrackingmetrics seems to be the first solution I would try because they put in front of their ads the fact to track with google ads. Twilio seems to be too much complex to use and they don't have an iPhone app ; ringcentral I don't know and Zadarma seems good. Source: about 5 years ago
  • Business Phone Number: Need Help
    I use unitelvoice.com. It works fine has an app and can forward to my cell number. Used to use ringcentral.com it was fine when it worked but support was crap. Source: over 5 years ago

Appian mentions (7)

  • AI Coding Adoption at Enterprise Scale Is Harder Than Anyone Admits
    AI coding adoption at enterprise scale is hard because the real project is not installing a tool. It is redesigning trust, review, ownership, and delivery discipline around a new source of code generation. That's where platforms like Retool, ToolJet, Appian, etc. shine. - Source: dev.to / 4 months ago
  • Enterprise App Builders That Are Actually Enterprise-Ready (Top 5)
    You are process-heavy and regulated, and your app is basically a workflow engine: Appian. - Source: dev.to / 5 months ago
  • Low-Code tools & Frontend
    Does any of you use a low-code tool like Retool or Appian? If so, what is the most common use case? Source: over 3 years ago
  • Appian Associate Developer Certification help
    Look for use case inspiration in the Solutions area of appian.com and within the AppMarket. See if you can build proof of concepts of some of these. Source: over 3 years ago
  • What is best way to create an online responsive database driven website to help manage my small orchard?
    There are low code database driven website creation systems out there at the moment e.g. OutSystems and Appian however they have very limited free trials (e.g. auto-disable after a few days of no use), and then the paid options are again too expensive. Although I will note that they seem to be great in terms of their usability and would be perfect for creating a simple interface without too much diving into code. Source: almost 4 years ago
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What are some alternatives?

When comparing RingCentral and Appian, you can also consider the following products

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Camunda - The Universal Process Orchestrator

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Kintone - Build business apps and supercharge your company's productivity with kintone's all-in-one...

Nextiva - Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.

Bizagi - Bizagi is a Business Process Management (BPMS) solution for faster and flexible process automation. It's powerful yet intuitive BPM Suite is designed to make your business more agile.

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