RethinkDB VS Freshdesk

RethinkDB Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

RethinkDB mentions (12)

• Ask HN: How Can I Make My Front End React to Database Changes in Real-Time?

  Throwing RethinkDB in the mix as well. https://rethinkdb.com/. - Source: Hacker News / 17 days ago

• You forget RethinkDB, it's a shame

  I've been poking around, testing and breaking database servers for a long time (more than 20 years today). But a few years ago I came across a jewel, the grail, one of the best solutions available. Under the radar, shunned for whatever reason, RethinkDB is nonetheless one of the finest database server projects I've ever tested. - Source: dev.to / about 1 year ago

• Ask HN: Anyone Using RethinkDB in Production?

  RethinkDB[0] looks like a "too good to be true" type of database. Anyone using it in production? What is your experience like? What are the pros and cons? [0] https://rethinkdb.com. - Source: Hacker News / about 1 year ago

• Help wanted for a project idea - A multi-room live chat experience, similar to Twitch chat's functionality

  Since you’re not new to the field you might want to peek https://rethinkdb.com/ since it got picked up as an open source project. Source: over 1 year ago

• Python, the usefulness of "dataclass"

  A Data Objects represents data which can be saved inside a database. This concept is in the heart of SQLAlchemy, but as the name should be obvious: it's for SQL Database (in general). Today, there are now document databases too (like MongoDB, ArangoDB, RethinkDB that I love so much, or even PostgreSQL). So, a "data" is like a "structured and typed document" that you save "as is". That's not the same paradigm, not... - Source: dev.to / almost 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago