Request Tracker
osTicket
Freshdesk
JitBit Helpdesk
Zammad
Zendesk
Redmine
UseResponse
SetMe
TeamViewer
AnyDesk
Splashtop Remote Support
ISL Online
Zoho Assist
Request Tracker SetMeSetMe's answer:
SetMe stands out as the most technologically advanced and reliable remote desktop solution that allows you to connect to any remote computer in seconds and experience the lowest possible latency when controlling remote machines, even in poor network conditions.
SetMe's answer:
IT professionals and remote workers from businesses of all sizes, across various industries.
SetMe's answer:
SetMe was built using the Web Real-Time Communication (WebRTC) technology to establish low-latency connections that are end-to-end encrypted using the Datagram Transport Layer Security (DTLS) protocol.
SetMe's answer:
Based on our record, Request Tracker seems to be more popular. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
> Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / about 2 years ago
At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / almost 3 years ago
Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / about 3 years ago
I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: about 3 years ago
We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: about 3 years ago
osTicket - osTicket is a widely-used open source support ticket system.
TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.
JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution
Splashtop Remote Support - Remotely support your clientsโ computers and provide them with remote access