Raygun VS Freshdesk

Raygun Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Raygun mentions (5)

• 10 best Javascript debugging tools

  Raygun is a cloud-based platform that makes sure your web and mobile applications are free of errors, as well as your users are satisfied. It specializes in JavaScript error monitoring and offers a wide range of features to help you easily detect and fix issues. - Source: dev.to / 4 months ago

• How Handle Bugs in Agile Development

  We can make the process a little easier by using our agile processes together with a continuous deployment strategy. For example, our friends at Raygun, discovered that “when a team gets locked into a sprint it can become much harder to recognize and fix bugs”. - Source: dev.to / 8 months ago

• As a SaaS vendor, am I or my customers responsible for getting a (signed) DPA sorted out between us?

  Regarding your last question, when I mention sub-processors who we don't have an SCC with I'm thinking about vendors like RayGun. It's a system we use to monitor alerts and warnings coming from our app when in the hands of our end-users. We have configured the tool so we get absolutely no personal information - no names, emails, id's or any of that sort. It's nothing more than technical data dumps from the inner... Source: over 1 year ago

• It's Here! Announcing the Release of Appwrite 0.12!

  Error logging and monitoring are crucial for any application, Appwrite being no exception. We wanted to make it extremely easy to collect and monitor your logs while staying true to our philosophy of being completely platform agnostic. With Appwrite 0.12, we've introduced support for some amazing open source logging providers like Sentry, Raygun and AppSignal! - Source: dev.to / over 2 years ago

• Help! Update to System WebView is causing my app to be rendered useless - how to identify root cause and mitigate?

  We have RayGun for logging/reporting on the client-side of the apps. They are showing nothing interesting from those devices. They seem to fail silently. Source: almost 3 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago