Raspbian VS Freshdesk

Raspbian Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Raspbian mentions (4)

• need help with image taking using a usb webcam

  Are you sure as normally folk use Raspberry Pi OS (Raspbian comes from here and not the Pi Foundation site here) ? Do you mean Raspberry PI OS and if so 32bit or 64bit and how up to date is it (i.e. Have you recently run apt update && sudo apt full-upgrade)? Source: about 1 year ago

• Issues loading lightshowpi

  Yeah raspbian.org or something you download PiOS there and they have all the instructions. Source: over 2 years ago

• Im trying to make a list of how to pronounce MOST Linux distros.

  Raspbian still exists at https://raspbian.org. Source: about 3 years ago

• EE - Stuff to learn (during Freetime)

  Linux - Sooner or later you may be confronted with Linux. A free operating system, which is not like Windows or this thing with the fruit. It is used so many times, especially in the embedded field. It is not easy to get into it at the beginning, but an easy start is with Raspbian(and a Raspberry Pi, because it's optimised for that) or for Notebooks/PCs Ubuntu. There are plenty of distributions and you... Source: about 3 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago