Software Alternatives & Reviews

Rasayel VS Intercom

Compare Rasayel VS Intercom and see what are their differences

Rasayel logo Rasayel

The communication tool designed to help businesses sell, support & engage over WhatsApp.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Rasayel Rasayel - Grow Your Business Over WhatsApp - 2024
    Rasayel - Grow Your Business Over WhatsApp - 2024 //
    2024-03-18

Rasayel is a Meta Business Partner committed to solving the real-world communication challenges faced by businesses today. By focusing on WhatsApp, Rasayel capitalizes on the app's wide adoption & conversational nature to provide businesses with a fast & personal way to connect with customers. With a solid feature set & deep, powerful integrations, Rasayel offers a communication experience that combines ease of use with modern & innovative capabilities.

Using Rasayel's shared team inbox, you can manage your customer conversations over WhatsApp, ensure high-quality sales conversations & deliver exceptional customer experiences.

Here are some feature highlights: - Quick 3-minute sign-up - Shared Team Inbox with 2-way messaging - WhatsApp Chatbot - WhatsApp Flows: Operational, Notificational & Promotional Flows - Campaigns - Reporting & Analytics - WhatsApp Broadcasts & Bulk Messaging - Open APIs & Webhooks - Automation: Automated Bots & AI Tools - Mobile apps for iOS & Android: Respond to customers on the go using the Rasayel Mobile App. You'll never miss an opportunity or lose track of a customer again. - Integrations: Rasayel integrates with the rest of your toolkit to ensure your team has full context at all times, reducing human error & saving you time: - HubSpot & Pipedrive: Automatically match contacts in Rasayel with existing contacts in your preferred CRM. - Shopify: Manage your customer's orders, view their order history, issue refunds & more. - Zapier: Connect Rasayel to over 2000+ applications & systems you use everyday.

  • Intercom Landing page
    Landing page //
    2023-07-05

Rasayel features and specs

  • Chatbot: Yes
  • Campaigns: Yes
  • Chatbot Analytics: Yes
  • Inbox Rules: Yes
  • Team Assignment: Yes
  • Team Analytics & Reporting: Yes
  • Custom Views: Yes
  • AI: Yes

Intercom features and specs

No features have been listed yet.

Rasayel videos

Explore Rasayel - WhatsApp for Sales, Support & Engagement

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Rasayel and Intercom)
Customer Support
2 2%
98% 98
Messaging
100 100%
0% 0
CRM
1 1%
99% 99
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Rasayel and Intercom.

Why should a person choose your product over its competitors?

Rasayel's answer

If WhatsApp is your primary communication channel with your customers, then you should choose Rasayel. We've asked teams why they chose Rasayel over other competitors, and these are some of the things they said:

  • Superior Support: Rasayel prioritizes customer support, ensuring that users receive prompt & effective assistance 24/5 & whenever they encounter issues or have questions.
  • More Stable Platform: With a focus on stability, Rasayel provides a more reliable platform that minimizes disruptions due to bugs or downtime. This reliability is crucial for businesses that rely on WhatsApp for critical communication with customers & teams.
  • Extensive API Integrations: The platform offers broad possibilities for integrations via its API, allowing businesses to connect Rasayel with a wide range of tools and systems they already use.
  • Rapid Feature Development: Rasayel's team is responsive to customer needs, rapidly developing & deploying new features that users request. This agility ensures that the platform evolves in line with the changing needs of businesses.
  • Intuitive User Interface: Designed with ease of use in mind, Rasayel features an intuitive UI that simplifies daily operations for teams.
  • Fast Onboarding: As a Meta Business Partner, Rasayel allows new users to start talking to customers in 3 minutes or less - a process that usually takes up to weeks!
  • No Limitations on Custom Integrations: Unlike some competitors, Rasayel does not impose limitations on custom integrations. This openness allows businesses to tailor the platform to their specific needs.

This combination of WhatsApp-centric functionalities & dedicated support makes Rasayel an ideal choice for companies prioritizing WhatsApp for their sales and support activities.

Who are some of the biggest customers of your product?

Rasayel's answer

  • Factorial HR
  • Qoyood
  • Nagwa
  • Owners
  • Antara

How would you describe your primary audience?

Rasayel's answer

Rasayel's primary audience are businesses seeking a high-quality WhatsApp solution for enhancing their sales, support & operational processes.

Key characteristics of Rasayel's ideal customers include:

  • Company Size: Typically ranging from 10 to 1000 employees, with a focus on organizations within this size bracket that are looking to optimize their customer engagement through WhatsApp.
  • Geography: While Rasayel's key markets are in the MENA region, Europe & LATAM, it also targets growth areas in Asia & the US, focusing on companies that are comfortable with Arabic or English.
  • Company Type: The audience includes a balanced mix of B2C and B2B companies, with a slight preference for B2B businesses selling low Annual Contract Value (ACV) products through short sales cycles.
  • Personas: Rasayel caters to a wide range of roles within these businesses, including founders, managing directors & leaders in sales, support, marketing & operations, with sales leaders representing a significant portion of the customer base.

This audience is characterized by its need for a sophisticated yet user-friendly tool to manage WhatsApp communications effectively, aiming to grow revenue, enhance customer satisfaction and retention & improve operational efficiency.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Rasayel and Intercom

Rasayel Reviews

We have no reviews of Rasayel yet.
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Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Rasayel mentions (0)

We have not tracked any mentions of Rasayel yet. Tracking of Rasayel recommendations started around Sep 2021.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Rasayel and Intercom, you can also consider the following products

Chaty App - Provide your website visitors' a frictionless customer communication by allowing customers easy access to all the platforms you’re available on improving your customers’ experience and increasing your chances of conversion or sales.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Bothelp Chat Widget - Give your customers the best way to contact you, generate 3x more leads and sales!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Drift - A messaging app that helps you grow your business.

Callbell Chat Widget - Chat with visitors using messaging apps by Callbell