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QuickBooks Online VS Freshdesk

Compare QuickBooks Online VS Freshdesk and see what are their differences

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QuickBooks Online logo QuickBooks Online

QuickBooks Online is a Cloud Accounting for small business that can be used on iPad, mobile phone or computer to do invoicing, billing, run reports, or even pay employees online.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • QuickBooks Online Landing page
    Landing page //
    2023-05-08
  • Freshdesk Landing page
    Landing page //
    2022-01-28

QuickBooks Online videos

+ Add

Which QuickBooks Online Should You Buy in 2020?

More videos:

  • Tutorial - How to use QuickBooks Online: a super fast 6-minute review & tutorial
  • Review - My Honest Review of Intuit Quickbooks Online (QBO)

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to QuickBooks Online and Freshdesk)

QuickBooks Online

Freshdesk

Accounting
100 100%
Accounting
0% 0
Customer Support
0 0%
Customer Support
100% 100
Small Business
100 100%
Small Business
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare QuickBooks Online and Freshdesk

QuickBooks Online Reviews

  1. Very good for self service accounting

    This is a great solution for self-service bookkeeping needs and is very affordable.

Small Business Expense Tracking Apps: Streamlining Financial Management
In conclusion, the realm of expense tracking apps offers diverse solutions for small businesses. Whether opting for established platforms like QuickBooks Online, Expensify, Zoho Expense, or considering newer entrants like Centy, these tools empower businesses to take control of their finances and pave the way for sustainable growth.
Source: medium.com
Top 9 NetSuite Alternative Software for Professional Services
QuickBooks is a project accounting solution that is similar to Xero in its capabilities and target users. In comparison, it offers a more affordable entry point with its basic pricing model, which can make it a better option for agencies with a need for limited support. As with Xero, agencies looking to switch from NetSuite to a more comprehensive agency management software...
Source: productive.io
Top 9 Odoo Alternatives
We We Chose It: Intuit Quickbooks Online is a cost-effective accounting solution for individuals, freelancers, startups, and small-to-medium businesses (SMBs). While limited in features compared to Odoo, it is a great alternative for those looking to downsize into something more basic, while also providing features Odoo may not excel at, including tax management.
Source: softwareconnect.com
20 best accounting software tools
If you’re looking for a free alternative to the more expensive accounting tools such as QuickBooks and FreshBooks, you can try Wave Accounting – you’ll get a cost-effective invoicing and accounting app that allows card processing and handling payroll.
Source: clockify.me
10 Best accounting software for Salesforce businesses
QuickBooks Online can handle digital receipts and limits the need to enter bank transactions. In addition, it can assign deposit accounts, and recognize expense categories and expense withdrawal accounts. Integrated with Salesforce, QuickBooks Online provides many automation features, such as recurring invoices and payment reminders, bill payments, and journal entries....
Source: bestaccountingsoftware.com

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be a lot more popular than QuickBooks Online. While we know about 12 links to Freshdesk, we've tracked only 1 mention of QuickBooks Online. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

QuickBooks Online mentions (1)

  • Quickbooks over VPN... FML
    Quick books now have online version. It’s quick, backed up and online. Try to get them to purchase it. Will solve all their problems. https://quickbooks.intuit.com/online/. Source: over 1 year ago

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing QuickBooks Online and Freshdesk, you can also consider the following products

Xero - Xero is online accounting for your small business.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

FreshBooks - The ideal accounting software for small business owners.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Oracle NetSuite - NetSuite is the leading integrated cloud business software suite, including business accounting, ERP, CRM and ecommerce software.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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