Software Alternatives, Accelerators & Startups

Publer VS Userback

Compare Publer VS Userback and see what are their differences

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Publer logo Publer

Your Social Media Superhero

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • Publer Landing page
    Landing page //
    2023-10-23
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Publer features and specs

  • Ease of Use
    Publer offers an intuitive and user-friendly interface, making it easy for users to schedule and manage posts across multiple social media platforms without extensive training.
  • Multi-Platform Support
    Supports a wide range of social media platforms including Facebook, Twitter, LinkedIn, Pinterest, Google My Business, and Instagram, providing comprehensive social media management in one place.
  • Rich Media Support
    Allows users to schedule posts containing various types of media such as images, videos, and GIFs, thus facilitating engaging content creation.
  • Post Recycling
    Provides the ability to recycle evergreen posts automatically, which can save time and effort for social media managers.
  • Bulk Upload
    Enables bulk uploading of posts using CSV files, significantly speeding up the content scheduling process.
  • Analytics and Reporting
    Offers analytics and reporting features to track the performance of posts, providing valuable insights into social media strategies.

Possible disadvantages of Publer

  • Limited Free Plan
    The free plan has limitations in terms of the number of accounts and posts you can schedule, which might not be sufficient for larger teams or users with high-volume needs.
  • Interface Learning Curve
    While it is user-friendly, some users may still find certain advanced features require a bit of a learning curve to use effectively.
  • Limited Advanced Features
    May lack some advanced features found in more comprehensive social media management tools, such as in-depth competitor analysis or advanced automation workflows.
  • Instagram Direct Publishing Limitations
    Direct publishing to Instagram has certain restrictions and may not work as seamlessly as it does for other platforms, potentially requiring manual intervention.
  • Occasional Bugs
    Some users have reported occasional bugs or glitches, particularly with new updates or features, which can disrupt the scheduling process.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of Publer

Overall verdict

  • Overall, Publer is considered a good option for individuals and businesses looking for a reliable and affordable social media management tool. It caters well to small and medium-sized businesses due to its scalable features and budget-friendly pricing.

Why this product is good

  • Publer is a social media management tool that offers a range of features including scheduling, analytics, and team collaboration which makes managing multiple social media accounts more efficient. Its user-friendly interface and automation capabilities are often praised by users.

Recommended for

  • Small businesses
  • Social media managers
  • Content creators
  • Marketing teams
  • Freelancers

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Publer videos

A Useful Social Media Scheduling Tool?! - Publer First Impression

More videos:

  • Tutorial - Publer Review: Better than Buffer and Hootsuite? (COMPLETE Tutorial) โ€” AppSumo Lifetime Deal
  • Demo - Publer Review and Demo: Social Media Posting App

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to Publer and Userback)
Social Media Tools
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Social Media Marketing
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing Publer and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Publer and Userback

Publer Reviews

10 best Hootsuite alternatives
Publer is a social media scheduling tool that emphasizes flexibility and automation. It supports bulk scheduling, content recycling, and post variations. The platform is often used by freelancers and small teams.
Source: postoria.io
10 alternatives to Buffer for auto-posting
Publer is a flexible scheduler that can be very inexpensive for solo users or small setupsโ€”especially if you donโ€™t manage many accounts.
Source: postoria.io

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Publer should be more popular than Userback. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Publer mentions (5)

  • Best 7 Social Media Scheduler APIs for Agents & Developers
    Publer is mostly known as a regular scheduling app with a calendar and a dashboard, and that comes through even in its API. - Source: dev.to / 17 days ago
  • How Weโ€™re Building a Social Media Empire with Rails and Sidekiq
    Oh, and one more thingโ€ฆ Turns out weโ€™re not the only social media management tool built with Rails, shoutout to Publer, whose product and UX has definitely inspired us along the way. - Source: dev.to / 11 months ago
  • Social media manager platforms
    We use publer.io and love it. If you want to try it out here is our affiliate link https://publer.io/mightymanatee. Happy to answer any questions you have. Source: about 3 years ago
  • What do I need to learn to make a basic post scheduler website?
    I want to make a website which can schedule posts on Facebook or Instagram similar to this. I know the basics of Rails, Bootstrap and a little bit of Python, is that going to be enough? What other things do I need to know to make this project? Thanks in advance for replying! Source: almost 4 years ago
  • What do I need to learn to make a basic post scheduler website?
    I intend to create a very basic version of something like this: https://publer.io. Source: almost 4 years ago

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing Publer and Userback, you can also consider the following products

Buffer - Buffer makes it super easy to share any page you're reading. Keep your Buffer topped up and we automagically share them for you through the day.

Marker.io - Visual feedback and bug reporting tool for websites

Hootsuite - Enhance your social media management with Hootsuite, the leading social media dashboard. Manage multiple networks and profiles and measure your campaign results.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Later - Schedule and manage your Instagram posts

BugHerd - BugHerd: The Website Feedback Tool for Agencies