Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than PTgui. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
King of the hill is PTGui and its only real former competitor, AutoPano, is now abandonware. Source: about 1 year ago
A full-featured stitching utility like PTGui - If you are going to be doing any amount of extensive stitching, you are going to be using a dedicated stitching utility like PTGui. Let's say you shoot a 3-frame pano, and you have a parallax problem in the overlap between frames 1 and 2. You just go in with PtGui, and mask the area say in frame 1, so that PTGui will use that designated area from frame 2 for the... Source: about 1 year ago
For my own site I use PTGui Pro. It's not made for Wordpress, but I developed a workflow that works for me... And any solid Wordpress/PHP developer should be able to do the same for a Wordpress site. Source: over 1 year ago
PTGui is probably the best panostitching software package, but it's not for casual users who occasionally stitch as a personal-use license is about US$159 and a PTGui Pro license is $317. Can, like most full-featured spherical pano stitchers, do panostitching and HDR or exposure fusion at the same time. Source: almost 2 years ago
PTGui is the best app for pano stitching, with excellent HDR tools: https://ptgui.com/. Source: almost 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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