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ProProfs Knowledgebase VS Document360

Compare ProProfs Knowledgebase VS Document360 and see what are their differences

ProProfs Knowledge Base is a cutting-edge knowledge management software that assists businesses to create online manuals, guides, documentation, FAQs and more.

Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.
ProProfs Knowledgebase Landing Page
ProProfs Knowledgebase Landing Page

Backed by powerful technology and comprising stellar features, ProProfs Knowledge Base software helps businesses build a central knowledge platform for their customers as well as employees. It is an effective tool that is instrumental in decreasing customer tickets significantly. Using this software, companies can enhance collaboration among their employees, train their workforce and provide a smooth onboarding to new hires. It ensures compatibility with multiple devices including mobile phones, tablets, and laptops, thus providing anytime, anywhere accessibility to users.

With its smart settings and robust integrations with tools like Google Analytics, Zendesk, Helpdesk, etc., the software proves to be a powerful knowledge management tool. It also provides a wide array of themes and designs using which firms can create visually-appealing help sites. Besides this, it also empowers them to enhance the security of their knowledge base by assigning roles and permissions to different users.

Document360 Landing Page
Document360 Landing Page

Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. Document360 provides world-class authoring experience and can be customized to meet needs from small to large scale enterprises.

Feature list of Knowledge Management Software -

  1. Markdown Support
  2. Peer Review & Publish
  3. Category Manager
  4. Versioning & Rollback
  5. Internal Commenting
  6. Backup and Restore
  7. Custom Domain Mapping
  8. AI Powered Search
  9. Branding

ProProfs Knowledgebase details

Knowledge Management Customer Support Help Desk
Pricing URL Official ProProfs Knowledgebase Pricing  
Details $-
Release Date-

Document360 details

Document Management Document Management System Help Desk
Pricing URL Official Document360 Pricing  
Details $paid Free Trial $59.0 / Monthly (2 Team Accounts)
Release Date2018-07-01

ProProfs Knowledgebase Pricing
ProProfs Knowledgebase Pricing Screenshot

Document360 Pricing
Document360 Pricing Screenshot

ProProfs Knowledgebase videos

No ProProfs Knowledgebase videos yet. You could help us improve this page by suggesting one.

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Document360 videos

Document360- Creating Knowledge base in minutes

More videos:

  • - Freshworks Customer Story — Document360
  • - Document360 Complex Onboarding -- User Onboarding Teardown

Category Popularity beta

0-100% (relative to ProProfs Knowledgebase and Document360)


These are some of the external sources and on-site user reviews we've used to compare ProProfs Knowledgebase and Document360

ProProfs Knowledgebase Reviews

  1. Completely impressed with Its internal knowledge base and collaboration feature

    I wanted a knowledge base solution for my internal team to coordinate and collectively work together. ProProfs helps to bring teams together to collaborate on ideas. Now we can easily share our information with anybody within the team easily.

    Best features: We are using it for the last 1.5 years and found some best feature in our uses- - Roles and Permissions, - Integrations with multiple tools, - It's reporting feature

Document360 Reviews

  1. Document360 helped us to streamline protocols and internal collaboration

    I being a user for the last 6 months and have used the portal of Document360 both for private and public facing documentation. Pleased with the user friendliness and features seen. Would recommend to others who are looking for a knowledge base solution.

    🏁 Competitors: ZenDesk
    👍 Pros:    Easy user interface|Organised category|Added security|Publish private or public facing

What are some alternatives?

When comparing ProProfs Knowledgebase and Document360, you can also consider the following products

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

HelpJuice - Helpjuice is easy-to-use knowledge base software that guarantees. 50% less support emails and happier customers.

Bitrix24 - Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Bloomfire - Let Bloomfire help you get organized! Organize your content, build your company knowledge base and help your employees to be more successful.

Vanilla Forums - Build an engaging community forum using Vanilla's modern cloud forum software.

User comments

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