ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.
The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.
Features:
WebGazer is an uptime monitoring platform that checks if your website is up as it should be and notifies you if anything goes wrong
No WebGazer videos yet. You could help us improve this page by suggesting one.
I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.
There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
UptimeRobot - Free Website Uptime Monitoring
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Pingdom - With website monitoring from Pingdom you will be the first to know when your website is down. No installation required. 30-day free trial.
osTicket - osTicket is a widely-used open source support ticket system.
StatusCake - Website Uptime Monitoring & Alerts – Free Unlimited Downtime Monitoring