ProProfs Help Desk
Freshdesk
Zendesk
osTicket
UseResponse
HelpScout
Intercom
Front
Nolt
Canny
Upvoty
UserVoice
UseResponse
hellonext.co
FeedBear
Fider
ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.
The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.
Features:
$25 / month
ProProfs Help Desk NoltI think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.
There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,
Based on our record, Nolt seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Seems like nolt.io and rust feedback is privated at the moment, must have had ppl bombing it after the update. Source: 10 months ago
- Employee feedback board - a place where bigger companies can head their employees and their problems (https://nolt.io/ for employees and companies). Source: almost 2 years ago
Well it is one of the better early tier monuments, what other reason would they have for making it easier? It has always worked properly and fine. Also there was a MASSIVE uproar from the community because of it, if it wasnt just for the noobs they would have left it. https://rust.nolt.io/ had practically nothing but complaints from players on it for weeks, to this day I still occasionally see it. Not to mention... Source: almost 2 years ago
If anyone at bigscreen reading this then please make a http://feedback.bigscreenvr.com/ page and use Nolt · Feedback boards your users will love or something like this or make a custom one, so anyone can see your roadmap and give suggestion and vote ideas. It will also help you to know what users want and you will also get lot of free ideas. Source: over 2 years ago
I actually did make a kit idea once and put it on the nolt.io page let me get it rq. Source: over 2 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Upvoty - User feedback in 1 simple overview 🔥
osTicket - osTicket is a widely-used open source support ticket system.
UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.