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ProProfs Help Desk VS Microsoft Operations Management Suite

Compare ProProfs Help Desk VS Microsoft Operations Management Suite and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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ProProfs Help Desk logo ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.

Microsoft Operations Management Suite logo Microsoft Operations Management Suite

Microsoft Operations Management Suite enables user to gain visibility and control across the hybrid cloud with simplified operations management and security
  • ProProfs Help Desk Landing page
    Landing page //
    2018-10-18

ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

  • Canned responses and rule-based automated messages
  • Shared inbox
  • Ticket prioritization
  • Collaborative email
  • Issue tracking in one place
  • Timely response to child tickets
  • Tickets surveys
  • Email Integration
  • Instant support
  • Faster ticket resolution
  • Anytime, anywhere access
  • Incident management
  • No spot solution delays
  • Child ticket creation to track internal subtasks
  • Issue resolution progress review
  • Microsoft Operations Management Suite Landing page
    Landing page //
    2023-03-28

ProProfs Help Desk videos

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How to Set up Your Help Desk in Under 5 Minutes

Microsoft Operations Management Suite videos

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Microsoft Operations Management Suite – IT Management Solution for the cloud era

Category Popularity

0-100% (relative to ProProfs Help Desk and Microsoft Operations Management Suite)

ProProfs Help Desk

Microsoft Operations Management Suite

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Customer Support
100 100%
Customer Support
0% 0
IT Management
0 0%
IT Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ProProfs Help Desk and Microsoft Operations Management Suite

ProProfs Help Desk Reviews

  1. Love this help desk software!

    I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.

    🏁 Competitors: Freshdesk, Zoho Desk, Vision Helpdesk, HelpDesk, Zendesk
    👍 Pros:    Great customer support|Design|Trusted|Good price
    👎 Cons:    Few integrations
  2. Customers Simply Love Our Quick Resolutions!

    There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,

    👍 Pros:    Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich
    👎 Cons:    Few integrations

Microsoft Operations Management Suite Reviews

We have no reviews of Microsoft Operations Management Suite yet.
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What are some alternatives?

When comparing ProProfs Help Desk and Microsoft Operations Management Suite, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

osTicket - osTicket is a widely-used open source support ticket system.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

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