ProProfs Help Desk
Freshdesk
Zendesk
osTicket
UseResponse
HelpScout
Intercom
Front
i-genie
LiveChat
Zendesk
Intercom
LiveAgent
Drift
tawk.to
HelpScout
ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.
The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.
Features:
I-Genie is a UK-based provider of live chat and online customer engagement solutions for businesses. The company offers a range of services, including live chat, chatbots, co-browsing, and video chat, as well as integrations with popular CRM and helpdesk software. One of the unique features of I-Genie is its team of experienced live chat operators, who can provide a fully managed live chat service for businesses that want to outsource their customer service.
ProProfs Help Desk i-genieI think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.
There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,
Based on our record, i-genie seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
i-genie provides live chat software for business in the UK where business representatives can easily engage with their clients for real-time inquiries. Source: 10 months ago
Capture more leads than ever before, even in your sleep, with our limited-time offer of 30% OFF till May on our live chat software in UK. Sign up today! Source: 11 months ago
Don’t miss out on this exciting offer of 30% OFF till May to get the best live chat software for business that helps you grow your lead generation using bots. Source: 12 months ago
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