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Postbox VS Freshdesk

Compare Postbox VS Freshdesk and see what are their differences

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Postbox logo Postbox

The Power Email App for busy professionals, like you.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • Postbox Landing page
    Landing page //
    2023-04-21
  • Freshdesk Landing page
    Landing page //
    2022-01-28

Postbox videos

+ Add

App Pick of the Week: Postbox

More videos:

  • Review - Postbox E-Mail Client Review
  • Review - PostBox - A Smarter Email Client

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Postbox and Freshdesk)

Postbox

Freshdesk

Email
100 100%
Email
0% 0
Customer Support
0 0%
Customer Support
100% 100
Email Clients
100 100%
Email Clients
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Postbox and Freshdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Postbox and Freshdesk

Postbox Reviews

10 BEST Outlook Alternatives in 2023
Postbox is a tool that helps you to add dynamic data fields to responses and templates. It allows you to reuse HTML snippet within message replies. This Outlook mail client alternative app provides more than 25 design signature templates.
Source: www.guru99.com
10 Alternatives to Thunderbird Reddit – Ease Your Email Life!
Outlook, an email client with a similar Microsoft interface and similar features to Thunderbird, should be considered by anyone using Microsoft Office. Many power users like PostBox for Windows and Mac, MailMate for Mac, and almost even The Bat for Windows to enjoy extra features and configuration options.
Source: droidpile.com
11 Best Thunderbird Alternatives That Make Email Easier
Next up, on our list of the best Thunderbird alternatives, we have PostBox. It is accessible for Windows and Mac. It offers some advanced features as you can point out particular folders as favorites for quick action.
Source: technicalustad.com
10 Alternatives to Mozilla Thunderbird
Search is fast and powerful and includes files and images. Encryption is provided through Enigmail, as it is with Thunderbird. The layout and interface can be customized, while the Quick Bar enables you to take action on an email with a single click. You can even add experimental features with Postbox Labs.
Source: www.softwarehow.com

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Postbox mentions (0)

We have not tracked any mentions of Postbox yet. Tracking of Postbox recommendations started around Mar 2021.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Postbox and Freshdesk, you can also consider the following products

Thunderbird - Thunderbird is a free email application that's easy to set up and customize - and it's loaded with great features!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Mailbird - Mailbird is the best email client for Windows 7, 8 and 10

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Microsoft Outlook - Organize your world. Outlook’s email and calendar tools help you communicate, stay on top of what matters, and get things done.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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