PlayVox
ActivTrak
Scorebuddy
Calabrio ONE
Five9
Stella Connect
Infobip
Observe.AI
Waydev
LinearB
GitPrime
Swarmia
Haystack Analytics
CodeClimate
OKAY HQ
Hatica
Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?
Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and whatโs truly important to your customers.
Centralize, filter, and prioritize all your interactions to identify where the real problems are.
PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.
Waydev helps managers to move from a feeling driven to a data-driven approach. Waydev includes concrete metrics for your daily stand-ups, 1-to-1 meetings, checking the history of the engineers work and benchmarking your stats with the industry.
PlayVox
WaydevPlayVox is recommended for medium to large-sized businesses with dedicated customer service teams, those in industries such as retail, technology, and finance, and companies seeking to improve customer experience through enhanced agent performance and engagement.
Based on our record, Waydev seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
For example, in our traditional approach, every step and process is defined and has to be adhered to. Any change has to go through multiple approvals. The scope in itself has a very limited scope or flexibility towards change. I am on the fence looking for resources and tools that will help to slowly execute and implement these changes. With regards to resources, I am currently looking at the scrum guide and with... Source: about 4 years ago
When youโre ready to translate data into greater visibility, and this visibility into faster, more efficient teams, you can start looking at development analytics platforms like Waydev. - Source: dev.to / almost 5 years ago
ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.
LinearB - LinearB delivers software leaders the insights they need to make their engineering teams better through a real-time SaaS platform. Visibility into key metrics paired with automated improvement actions enables software leaders to deliver more.
Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT?Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
GitPrime - GitPrime uses data from any Git based code repository to give management the software engineering metrics needed to move faster and optimize work patterns.
Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.
Swarmia - Swarmia is an engineering productivity software trusted by 600+ engineering teams worldwide. Use key engineering metrics to unblock the flow, align engineering with business objectives, and drive continuous improvement.