What's the alternative?

PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

Top 12 PlayVox Alternatives

Latest update:
  1. ActivTrak

    Understand how work is completed within your organization. Collect usage logs and screenshots from Windows, Mac OS and Chrome OS computers

  2. Time Doctor

    Time Tracking and Time Management Software that is accurate and helps you to get a lot more done each day.

  3. Five9

    Five9 provides cloud-based call center software for sales, marketing and support.

  4. 8x8 Cloud Contact Center

    8x8 Cloud Contact Center is a VoIP call center solution.

  5. Calabrio ONE

    Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

  6. ProcedureFlow

    ProcedureFlow is a cloud-based knowledge management product that helps employees become experts faster.

  7. iAuditor

    iAuditor app lets you create customizable forms with a huge variety of input types to power your data collection. Either reference plain text, an image, or click a link to an external website.

  8. MasterControl

    MasterControl provides GxP process and document management software solutions for life science companies.

  9. Integrum

    Integrum is a cloud-based risk and compliance solution specifically for Quality, Health, Safety and Environment (QHSE) management.

  10. GreenRope

    GreenRope is a powerful all-in-one CRM platform designed for small and medium-sized businesses.

  11. Realtrac

    Machine Shop Software | Job Shop Software | Manufacturing ERP

  12. qmsWrapper

    A QMS processes driven Quality Management System for Company Teams and Startups that integrates document and project management and team messaging.