Software Alternatives & Reviews
Register   |   Login

PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.


PlayVox Alternatives

The best PlayVox alternatives based on verified products, votes, reviews and other factors.
Latest update: | + Suggest alternative

  1. Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

  2. Five9 provides cloud-based call center software for sales, marketing and support.

  3. 8x8 Cloud Contact Center is a VoIP call center solution.

  4. Get the DMG Consulting report reprint on cloud contact centers.

  5. Time Tracking and Time Management Software that is accurate and helps you to get a lot more done each day.

  6. The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

  7. Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

  8. Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

  9. Talkdesk is an easy-to-use, cloud-based call center software solution that helps improve customer interactions while reducing costs.

  10. uContact is an contact center solution that includes ACD, recording, dialers, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, web chat with audio and video, gamification and many others features.

  11. Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams.

    freemium $15.0 / Monthly

  12. The Genesys PureEngage platform drives customer experience success across your enterprise and digital transformation at scale, whether they're on-premises or in the cloud. Learn more at Genesys.com now.

  13. SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

PlayVox Reviews

There are no reviews of PlayVox yet.
Be the first one to post

Was this PlayVox alternatives list helpful? Your feedback is important!

6 out of 8 people consider this article as helpful.
This is equivalent to 3.8 / 5 rating.

This article was published on | Author of PlayVox's details: | Publisher: SaaSHub
Categories: Work Management, Customer Feedback, Quality Management