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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Picnic Health. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If anyone else wants to make their life a little easier here is the link to check out the platform and learn more PicnicHealth I'm a fan so far. Source: 11 months ago
Here is the general website if you prefer that. https://picnichealth.com/. Source: 11 months ago
If you're looking for a well-integrated web app product that isn't something you can run locally on your computer, Picnic Health [] is really good at this. They import all your medical records from the providers who use electronic health record systems with APIs and collect your medical records from the providers that don't use those systems or aren't as technologically savvy. They digitize everything and put... - Source: Hacker News / 12 months ago
For context, there are some emerging health passport apps that help securely merge your medical records automatically in one place, even if they come from different hospital systems. (See https://picnichealth.com/, https://www.ciitizen.com/, https://www.trypluto.com/ for examples). Source: almost 2 years ago
PicnicHealth (YC S14) | San Francisco, CA | Full-Time, Onsite | https://picnichealth.com | Can transfer existing visas PicnicHealth works with patients to collect, digitize, and manage their medical records, empowering them to monitor and control their care via a personal health timeline. Through partnerships with biopharma companies & academic partners (including Roche/Genentech, Novartis, Verily), patients can... - Source: Hacker News / about 3 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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