Software Alternatives, Accelerators & Startups

Phrase VS Zendesk

Compare Phrase VS Zendesk and see what are their differences

Phrase logo Phrase

A platform offering AI-powered translation tools for localization at scale.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Phrase Phrase TMS web editor
    Phrase TMS web editor //
    2024-01-10
  • Phrase Phrase TMS translation memories
    Phrase TMS translation memories //
    2024-01-10

The Phrase Localization Platform is a unique, AI-powered language platform that integrates translation, scoring, and automation tools in one place for businesses and language service providers. It offers scalability, a vendor-neutral approach, and advanced analytics for performance optimization. Ready-to-use with access to all of its key products, it facilitates easy start-up and rapid scaling.

With single sign-on (SSO) and an intuitive interface, Phrase provides a user-friendly, centralized ecosystem. The Phrase Localization Platform includes:

Phrase Translation Management System (Phrase TMS) Translation project management with industry-grade CAT tools

Phrase Strings Developer-friendly tool for software, games, and website copy localization

Phrase Orchestrator No-code, customizable workflows that automate your manual processes

Phrase Analytics Insightful data to optimize your cost, quality, and speed

Phrase Language AI Fast and secure machine translation tailored to your terminology

Phrase Custom AI AI powered machine translation, leveraging your own content

Phrase Portal Secure, immediate, and intuitive access to advanced localization technology

Phrase Quality Technologies Scores and checks to guarantee your content consistently meets quality standards

Integrations 50+ integrations with plug-and-play approach for rapid deployment

  • Zendesk Landing page
    Landing page //
    2024-05-06

Phrase

Website
phrase.com
$ Details
paid Free Trial $27.0 / Monthly (Freelancer)
Platforms
Cloud Windows Linux iOS
Release Date
2010 January

Phrase videos

Introduction to the Phrase Localization Suite

More videos:

  • Demo - The New Phrase Strings Editor
  • Demo - Unlock language. Unlock opportunity.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Phrase and Zendesk)
Localization
100 100%
0% 0
Customer Support
0 0%
100% 100
Website Localization
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Phrase and Zendesk

Phrase Reviews

7 Best Google Translate Alternatives for 2020
Memsource is a cloud-based translation platform built to support the safe and seamless collaboration of translators. This software offers easy yet robust translation tools that allow users to process hundreds of dialects provided in various file types.
Source: blog.bit.ai

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Phrase. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Phrase mentions (4)

  • A Non-Coders Guide to Open Source Contributions
    According to this article from Phrase, software localization is a process in software development that aims to adapt a web or mobile app to the culture and language of users in a target market. - Source: dev.to / 4 months ago
  • Handling i18n the proper way
    There are also backends / SaaS tools that offers some of the management for the translations, for example: https://phrase.com/ or https://locize.com/. Source: over 2 years ago
  • How do you guys handle your in-app translations?
    I’ve used https://phrase.com/. Was cool because it offered a nice API for automation of downloading translation updates. Source: over 2 years ago
  • How to set dynamic language translation?
    You can give a try to formatjs that now includes react-intl or react-intl-universal by Alibaba. If you are looking for a ready to be consumed solution instead, I would suggest phrase.com. Source: about 3 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing Phrase and Zendesk, you can also consider the following products

Crowdin - Localize your product in a seamless way

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

POEditor - The translation and localization management platform that's easy to use *and* affordable!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Lokalise - Localization tool for software developers. Web-based collaborative multi-platform editor, API/CLI, numerous plugins, iOS and Android SDK.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!