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PHPKB VS Stonly Knowledge Base

Compare PHPKB VS Stonly Knowledge Base and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

PHPKB logo PHPKB

PHPKB is a knowledge management software that helps your organization to set up a fully-responsive modern knowledge base and share information with staff & customers.

Stonly Knowledge Base logo Stonly Knowledge Base

Interactive knowledge bases and help-centers
  • PHPKB Landing page
    Landing page //
    2022-02-26

Use our knowledge management software to set up a knowledge base and share information, documents, files, FAQs, how-to guides, and training material with staff and customers in a highly organized way. It reduces the time spent on customer support, improves the productivity of employees, and saves precious time wasted on searching for information. Its powerful group-based permission structure with private categories makes it easy to target and deliver, content to specific groups of knowledge base readers. With PHPKB, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. PHPKB provides a world-class authoring experience and can be easily customized to meet the needs of small to large scale enterprises.

Feature list of Knowledge Management Software - PHPKB

  1. WYSIWYG Editor with Markdown Support
  2. Review & Publish
  3. Category Manager
  4. Document Versioning & Rollback
  5. Internal Commenting (Collaboration)
  6. Backup (Both Database and Assets)
  7. Custom Domain Mapping (For Cloud Hosted Licenses)
  8. Intelligent Knowledge Base Search
  9. Design Customization and Branding
  10. Multilanguage Support with Automatic Content Replication
  • Stonly Knowledge Base Landing page
    Landing page //
    2023-09-01

PHPKB

Website
phpkb.com
Pricing URL
Official PHPKB Pricing
$ Details
paid Free Trial $25.0 / Monthly ("Standard Edition", "1 Admin", "Unlimited Readers")
Platforms
Linux Windows PHP Cross Platform REST API Web Browser Google Chrome Internet Explorer Edge Apache Firefox
Release Date
2006 January
Edit details

Stonly Knowledge Base

Website
stonly.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

PHPKB features and specs

  • Easy to Set-up and use
  • Analytics and Reporting
  • LDAP Integration
  • WYSIWYG Editor
  • Knowledge Base
  • Knowledge Management
  • Categories
  • Articles
  • User Groups
  • Glossary
  • News & Announcements
  • Markdown
  • Version Control
  • Cloud-based
  • Self Hosted
  • Self-Service
  • Multiple Languages
  • Comments
  • Feedback & Commenting

Stonly Knowledge Base features and specs

  • Customizability
    Stonly offers extensive customization options, allowing users to tailor their knowledge base to fit their brand and specific needs.
  • Interactive Guides
    The platform allows users to create interactive guides, enhancing the user experience by making information more engaging and easier to follow.
  • Multilingual Support
    Stonly supports multiple languages, which can help companies cater to a global audience efficiently.
  • Integration Capabilities
    Stonly integrates with a variety of tools and platforms, such as CRMs and customer support software, to provide a seamless user experience.
  • User-Friendly Interface
    The platform is designed with a user-friendly interface, making it accessible for companies with limited technical expertise to set up and manage.

Possible disadvantages of Stonly Knowledge Base

  • Pricing
    The cost of using Stonly can be relatively high, especially for small businesses or startups with limited budgets.
  • Learning Curve
    While feature-rich, some users may find there is a learning curve associated with utilizing all the capabilities of the platform effectively.
  • Limited Offline Access
    Stonly's features are generally accessed online, which may pose issues for users who need offline access to the knowledge base.
  • Feature Overload
    For some users, the vast array of features can seem overwhelming and may not all be necessary for their particular use case.
  • Dependence on Third-Party Integrations
    While integration capabilities are a pro, they may also lead to reliance on third-party services, which could complicate workflows if not managed properly.

PHPKB videos

+ Add

How to use PHPKB

More videos:

  • Demo - Admin Area Overview

Stonly Knowledge Base videos

+ Add

Introducing the Stonly Knowledge Base

More videos:

  • Tutorial - How to create a Stonly Knowledge Base

Category Popularity

0-100% (relative to PHPKB and Stonly Knowledge Base)

PHPKB

Stonly Knowledge Base

Customer Support
100 100%
Customer Support
0% 0
Productivity
0 0%
Productivity
100% 100
Customer Service
100 100%
Customer Service
0% 0
Knowledge Base
0 0%
Knowledge Base
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare PHPKB and Stonly Knowledge Base

PHPKB Reviews

  1. Eduardo Morcillo
    Best Knowledge Base Management Solution

    Over the years, Iโ€™ve used more knowledge base software than I would like to remember. PHPKB is far and away the best solution Iโ€™ve encountered. Itโ€™s robust and full-featured, yet intuitive, fast and easy-to-use. Oh, and their customer support team is world class.

    ๐Ÿ Competitors: KnowledgeOwl, Freshdesk
    ๐Ÿ‘ Pros:    Document versioning|Easy user interface|Excellent features|Seo friendly|Data protection and security|Fully responsive|Unlimited readers|Publishing workflow|Single sign-on

Stonly Knowledge Base Reviews

We have no reviews of Stonly Knowledge Base yet.
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What are some alternatives?

When comparing PHPKB and Stonly Knowledge Base, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Slab - Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub, and G Suite.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

HelpCrunch Knowledge Base - Deliver instant answers to customers 24/7 with help articles

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

TextUs - TextUs is the leading businesses texting platform for professionals.

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