Packetriot Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Packetriot mentions (10)

• List of ngrok/Cloudflare Tunnel alternatives and other tunneling software and services. Focus on self-hosting.

  Packetriot - Comprehensive alternative to ngrok. HTTP Inspector, Let's Encrypt integration, doesn't require root and Linux repos for apt, yum and dnf. Enterprise licenses and self-hosted option. - Source: dev.to / about 1 month ago

• Tunnelmole, an ngrok alternative (open source)

  I built a similar service as well called Packetriot: https://packetriot.com Building these types of tunneling systems are great projects. You learn a lot and can master skills in many different areas. Packetriot has been operating for five years and the first few years was all spent on performance and stability of the core networking services. As the software and network matured, I spent more time on the... - Source: Hacker News / 3 months ago

• glad to see IRC is still alive and kicking... but downloading files via xdcc pops up the prompt to accept the file, which automatically sends the file, but it is unable to connect to the irc user (connection timed out) (my firewall is off)

  Some forums suggest this as an alternative. Looks like there's a free tier to play with. This may be much simpler than running your own VPS (although learning how to do this gives you a hell of a lot of power in terms of doing other things you might want to do). Source: 6 months ago

• Open port on KVD21 for Disk Station?

  I use https://packetriot.com/ to set up tunnels to the ports I want to be opened. Pretty cheap and doesn't require a full-fledged VPN. You do however need to have a client program running. Source: over 1 year ago

• How can I regain access my network behind a non-configurable modem/router combo?

  The only way to do it is to create a tunnel from your network to a 3rd party and access your network from there. One service I came across is located at https://packetriot.com. Source: almost 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago