Ownchat VS Zoho Desk
Compare Ownchat VS Zoho Desk and see what are their differences
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Ownchat
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AiSensy
Zoho Desk
Freshdesk
Zendesk
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Salesforce Service Cloud
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Front
Ownchat is a leading WhatsApp Business Solutions Provider that helps businesses connect and communicate with their customers in a seamless and personalized way. The platform provides a secure and reliable way for businesses to use the WhatsApp Business API to automate and streamline their communication channels.
With Ownchat, businesses can access the full range of WhatsApp Business API features, including chatbots, templates, quick replies, and more. This enables businesses to enhance their customer experience, increase efficiency, and improve engagement with their customers.
The platform is designed to be user-friendly, and businesses can set up and manage their WhatsApp Business account easily. Ownchat offers a range of features and benefits that can help businesses save time and grow their customer base.
One of the core features of Ownchat is automated responses. This allows businesses to set up custom messages that can be triggered by specific keywords or actions, such as customer inquiries or order confirmations. Businesses can also use message templates to provide fast and personalized responses to common customer questions or issues.
Ownchat also provides customer data management tools, enabling businesses to store, organize, and use customer data effectively. This helps businesses to personalize their communication with customers and improve the customer experience.
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
Ownchat Zoho DeskNo features have been listed yet.
I have used ownchat's whatsapp commerce to sale products through whatsapp easily. Really got outstanding reviews from my customers. Quite amazing product.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 4 years ago
Gallabox - A single, collaborative conversational workspace, Gallabox integrates WhatsApp Business APIs into a shared multi-agent inbox for team members. With the help of our WhatsApp Chatbots, provide your business with the necessary 24x7 customer support.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
WATI - No-code chatbot builder for WhatsApp Business
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
BizMagnets WhatsApp Business API - Unlock advanced features with WhatsApp Business API: automated messaging, efficient customer support, and seamless integration.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!