osTicket
Freshdesk
Intercom
Zendesk
LiveAgent
tawk.to
JivoChat
TextUs
productboard
Aha
Canny
ProdPad
Jira
Asana
Upvoty
ProductPlan
osTicket productboardBased on our record, osTicket should be more popular than productboard. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 12 months ago
Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
Admittedly, this is an issue with organization and can be solved with thorough cleanups, but I suspect that may disrupt the usual flow of non-PM people more. I am thinking of using a separate tool like craft.io or productboard.com to highlight strategies, roadmaps, cross-team initiatives, discoveries, etc. With a possible link to JIRA somehow. Has anyone ever tried this? Source: almost 2 years ago
Recently my friend at Productboard noticed an interesting bug in one of our services. For some reason our code responsible for calculating how many days our customers' features spend in certain states (Idea, Discovery, Delivery, etc) in some cases would give us wrong results. - Source: dev.to / about 2 years ago
ProductboardProductboard helps us capture user feedback from email, Slack, Zendesk, our public-facing product portal etc. And see what users need the most. We also use it for prioritizing product objectives, release planning, roadmapping…. Source: over 2 years ago
I use ProductBoard. It's fairly expensive but pretty great. I gather requirements into PB and use the inbuilt editor to flesh them out. When a story is ready I push a button and it ends up in Trello (but you can add your own integrations; there's one for github for example). The integrations aren't perfect but I love it. Used it in my last job and brought it in at my current job. https://productboard.com. - Source: Hacker News / almost 3 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Aha - Aha! is the new way to create visual product roadmaps. Web-based product management tools and roadmapping software for agile product managers.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
ProdPad - ProdPad helps your team gather ideas, surface the best ones and turn them into product specs, and then put it all on a product roadmap.
