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osTicket VS Aha

Compare osTicket VS Aha and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

Aha logo Aha

Aha! is the new way to create visual product roadmaps. Web-based product management tools and roadmapping software for agile product managers.
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

  • Aha Landing page
    Landing page //
    2023-10-11

osTicket videos

+ Add

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Aha videos

+ Add

AHA Sparkling Water: Lime Watermelon, Blueberry Pomegranate, Citrus Green Tea, Orange Grapefruit

More videos:

  • Review - Paano Pumuti Gamit ang AHA SERUM? | 10 DAYS Lang!!
  • Review - MIMI WHITE AHA SERUM REVIEW || 7 DAYS CHALLENGE! (INSTANT PUTI?)

Category Popularity

0-100% (relative to osTicket and Aha)

osTicket

Aha

Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Task Management
0 0%
Task Management
100% 100

User comments

Share your experience with using osTicket and Aha. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and Aha

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Aha Reviews

35+ Of The Best CI/CD Tools: Organized By Category
AHA! is a product management software suite that specializes in roadmap creation. You can create strategic business models, delegate tasks, visualize the timing, collaborate, and crowdsource ideas from customers and colleagues.
Source: www.cloudzero.com

Social recommendations and mentions

Based on our record, osTicket seems to be a lot more popular than Aha. While we know about 38 links to osTicket, we've tracked only 3 mentions of Aha. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 9 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 11 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: about 1 year ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
View more

Aha mentions (3)

  • The Aha Stack
    Note, this is not the stack used by https://aha.io. - Source: Hacker News / 6 months ago
  • which tool for users to submit product ideas?
    Currently I am evaluating aha.io but it's not that pretty and config is a bit sub par in my opinion. Product board seems nice but I have to evaluate it. What are you using? Source: almost 2 years ago
  • "Whats new: .." or "Check this new feature" ... does it work?
    Aha.io do great pop ups - top right small box, always announcing new features / improvements / events / blog posts that are relevant. It's helped me really learn the tool more and shows me that there's always improvements and activity from the dev team. Source: almost 3 years ago

What are some alternatives?

When comparing osTicket and Aha, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

productboard - Beautiful and powerful product management.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

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