osTicket
Freshdesk
Intercom
Zendesk
LiveAgent
tawk.to
JivoChat
TextUs
ManageEngine OpUtils
SolarWinds IPAM
phpIPAM
BlueCat DDI
NetBox
HaCi – IP Address Administration
BT Diamond IP
Men&Mice IPAM
OpUtils is a IP address and Switch port management software that is geared towards helping engineers efficiently monitor, diagnose and troubleshoot IT resources. OpUtils complements existing management tools by providing trouble shooting and real-time monitoring capabilities. It helps network engineers manage their Switches and IP Address Space with ease. With a comprehensive set of 20+ tools, this switch port management tool helps to perform network monitoring tasks like detecting a rogue device intrusion, keep a check on bandwidth usage, monitoring availability of critical devices, backing up Cisco configuration files and more.
osTicket ManageEngine OpUtilsBased on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 9 months ago
Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 11 months ago
We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 12 months ago
Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: about 1 year ago
GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
SolarWinds IPAM - Find out about getting started with IP Address Manager, including the latest release notes and documentation as well as training and helpful articles on how to best run SolarWinds IP Address Manager (IPAM).
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
phpIPAM - phpipam is an open-source web IP address management application (IPAM).
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
BlueCat DDI - Unify your DDI (DNS, DHCP and IPAM) solutions to make DDI data an engine for innovation and growth.
