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OpenNMS VS Zendesk

Compare OpenNMS VS Zendesk and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

OpenNMS logo OpenNMS

Project home page of OpenNMS - a java based network managememnt platform developed under the Open Source model

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • OpenNMS Landing page
    Landing page //
    2023-10-23
  • Zendesk Landing page
    Landing page //
    2024-05-06

OpenNMS videos

+ Add

OpenNMS 101 - Module 6: SNMP Review

More videos:

  • Review - OpenNMS 101 - Module 2: Getting Started (Horizon 19 and later)

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to OpenNMS and Zendesk)

OpenNMS

Zendesk

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Log Management
100 100%
Log Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using OpenNMS and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare OpenNMS and Zendesk

OpenNMS Reviews

10 Best Open Source Monitoring Software for IT Infrastructure
OpenNMS got built-in reporting, which means you can view the report in a beautiful dashboard and chart. Overall, OpenNMS got an excellent user interface.
Source: geekflare.com
Best Open Source Network Monitoring Tools and Software (Linux/Windows)
For example, there are many other open source monitoring tools that exist such as OpenNMS, Cacti, and Zennos and you have to consider the benefits of each one from the perspective of your requirement.
Source: www.ittsystems.com
Best Linux Network Monitoring Tools for 2020
OpenNMS has been around since the late 1990s, when it was established as a management-oriented open-source monitoring tool for businesses and large networks. It has since acquired a formidable online community with a streamlined process of modifications and improvements. OpenNMS prides itself on its notification system, which provides live updates to the central control...
Source: www.dnsstuff.com

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than OpenNMS. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OpenNMS mentions (1)

  • iTerm2 and the Gap Between Developers and Users
    Up until recently, I was at OpenNMS, an open source network monitoring project that was Doing It Right™ for a very long time, even with a commercial component. However, since being acquired, it has kind of lost its direction as it fumbled around trying to work on a new product, and I've watched it slowly sink into obscurity as it has failed to engage meaningfully with its community. It's still a great tool with a... - Source: dev.to / 23 days ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing OpenNMS and Zendesk, you can also consider the following products

The Dude - MikroTik is a Latvian company which was founded in 1996 to develop routers and wireless ISP systems. MikroTik now provides hardware and software for Internet connectivity in most of the countries around the world.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pandora FMS - Pandora FMS: Opensource monitoring software

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

cStatus - Monitor and scan a network.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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