Software Alternatives & Reviews

openITCOCKPIT VS Intercom

Compare openITCOCKPIT VS Intercom and see what are their differences

openITCOCKPIT logo openITCOCKPIT

openITCOCKPIT is a leading open source monitoring framework based on Naemon (Nagios). In addition it integrates Checkmk and Prometheus. It also offers interfaces to Icinga2, PRTG and opManager to obtain status and performance from them.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • openITCOCKPIT Landing page
    Landing page //
    2023-04-06

openITCOCKPIT creates transparency by providing comprehensive monitoring of your entire IT landscape. Its modular design includes features such as reporting, event correlation and clustering capabilities – all in an intuitive web interface. And by using its supplied host and service templates, experienced administrators can save time and effort better placed in other areas. The supplied REST API makes it easy to connect to external systems.

With openITCOCKPIT, the classical division between monitoring and configuration is removed. After exporting the configuration to Naemon/Nagios, users can immediately see the status of the monitored hosts and services in the front end and then edit them directly.

Visualisation - Intelligent interface An absolutely unique and compelling feature of openITCOCKPIT is its combination of status and performance information from Nagios/Naemon with business functionalities such as reporting and event correlation. This allows openITCOCKPIT to monitor not only individual status activities, it can also monitor, evaluate and graphically represent IT services as well.

Via the graphical management console, users can intuitively access all data and evaluations. Graphs, maps, dashboards, and much more functions help users and admins to detect problems. And through the integration of Check_MK and NMAP, openITCOCKPIT provides an interface for the simple and automated recording of new services.

  • Intercom Landing page
    Landing page //
    2023-07-05

openITCOCKPIT features and specs

  • Analytics and Reporting: Yes
  • Easy to Set-up and use: Yes
  • Clean UI: Yes

Intercom features and specs

No features have been listed yet.

openITCOCKPIT videos

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Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to openITCOCKPIT and Intercom)
Monitoring Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Log Management
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare openITCOCKPIT and Intercom

openITCOCKPIT Reviews

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Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Based on our record, openITCOCKPIT should be more popular than Intercom. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

openITCOCKPIT mentions (17)

  • Zabbix, Nagios... vs PRTG.
    The tricky part is to fit all the puzzle pieces together. To good news is, somebody already did this with projects like omdistro or openITCOCKPIT (I'm related to this one) where you get an out of the box experience with all the different open source tools bundle together. Source: 11 months ago
  • openITCOCKPIT
    Have a look at openitcockpit.io and check out our brand new 4.6.3 release. Source: about 1 year ago
  • Monitoring Tools
    Maybe you have a look on openitcockpit.io website. Source: about 1 year ago
  • What's a good monitoring software for home servers?
    I was a nagios with nconf (long time not supported) die hard, however, I have recently switched to https://openitcockpit.io/ which has a great configuration web interface, it supports nagios plugins. I use pushover for mobile notifications. Monitoring windows, linux and network kit. Source: about 1 year ago
  • Getting restart failed Nagios when trying to integrate with Nagiosql
    Maybe you should considering to use a much more modern approach like: https://openitcockpit.io/. Source: over 1 year ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing openITCOCKPIT and Intercom, you can also consider the following products

Zabbix - Track, record, alert and visualize performance and availability of IT resources

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Checkmk - Checkmk - the software for effective IT monitoring

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Icinga - Icinga is a fork of Nagios and is backward compatible.

Drift - A messaging app that helps you grow your business.