Onsite7 VS Freshdesk

Onsite7 Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Onsite7 mentions (3)

• Onsite7 – Simplifying Job Management

  We all know how frustrating and time-consuming job management can be. There are a million and one things to keep track of, and it can be easy to let important details slip through the cracks. That’s where Onsite7 comes in. Onsite7 is a web-based tool that makes job management simple and streamlined. With Onsite7, you can easily create and track projects, due dates, invoices, and more. Everything is organized in... Source: over 1 year ago

• The Job Management Software That Saves You Time & Money

  If you are looking for a job management software that will save you time and money, then you need to check out Onsite7 Job Management Software. This software is designed to help businesses manage their jobs, resources, and finances in one central system. With Onsite7 Job Management Software, businesses can easily create and track job progress, generate invoices, and monitor job costs. In addition, Onsite7 Job... Source: over 1 year ago

• Why job management software is Important

  This can make it easier to stay organized and to keep track of your progress. When choosing job management software, it is important to consider your specific needs. There are many different features that these software programs offer. Some of these features may be more important to you than others. For example, if you need to track time spent on each job, then you will want to choose software that offers this... Source: over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago