Observe.AI
Scorebuddy
PlayVox
Stella Connect
klaus
CallMiner Eureka
Genesys
Infobip
CallTrackingMetrics
Genesys Cloud
NICE inContact
Genesys Engage
Invoca
DialogTech
Genesys PureConnect
Aircall
Observe.AICallTrackingMetrics might be a bit more popular than Observe.AI. We know about 1 link to it since March 2021 and only 1 link to Observe.AI. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
With a background in mathematics, was previously Founding Engineer under the AI and ML division at Observe.ai (Contact Centre Automation). He is the Founder of Zipo, an e-commerce shipping management tool. Before that, he worked with the Samsung AI Team (Research and Development of Personal AI Voice Assistant Bixby). He frequently contributes to Open-Source Communities. Source: over 1 year ago
Use a third-party service like callrail or calltrackingmetrics. There are many competitors to those two as well to pick from. Source: about 3 years ago
Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.
Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.
Genesys Engage - Contact Center Operations