Software Alternatives, Accelerators & Startups

Observe.AI VS NICE inContact

Compare Observe.AI VS NICE inContact and see what are their differences

Observe.AI logo Observe.AI

Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Observe.AI Landing page
    Landing page //
    2023-07-22
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Observe.AI videos

Observe.AI Product Overview

More videos:

  • Review - Ask the Expert: Customer Experience Reimagined with AI featuring Observe.AI
  • Review - Reporting & Analytics from Observe.AI | Turn conversation intelligence into actionable insights

NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Observe.AI and NICE inContact)
Communication
19 19%
81% 81
Business & Commerce
100 100%
0% 0
Enterprise Communication
0 0%
100% 100
Online Services
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Observe.AI and NICE inContact

Observe.AI Reviews

We have no reviews of Observe.AI yet.
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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

Social recommendations and mentions

Based on our record, Observe.AI seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Observe.AI mentions (1)

  • Enhancing QuickSwap Community Operations through DaoLens DAO Manager
    With a background in mathematics, was previously Founding Engineer under the AI and ML division at Observe.ai (Contact Centre Automation). He is the Founder of Zipo, an e-commerce shipping management tool. Before that, he worked with the Samsung AI Team (Research and Development of Personal AI Voice Assistant Bixby). He frequently contributes to Open-Source Communities. Source: over 1 year ago

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

What are some alternatives?

When comparing Observe.AI and NICE inContact, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.