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CallTrackingMetrics VS PlayVox

Compare CallTrackingMetrics VS PlayVox and see what are their differences

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CallTrackingMetrics logo CallTrackingMetrics

Know who is calling and how they found you. Maximize the return on your advertising.

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
  • CallTrackingMetrics Landing page
    Landing page //
    2023-10-10
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

CallTrackingMetrics videos

+ Add

CallTrackingMetrics Review: Way more than just call tracking

More videos:

  • Review - CallTrackingMetrics Review: Your Basic Call Tracking Software
  • Demo - CallTrackingMetrics Product Demo

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to CallTrackingMetrics and PlayVox)

CallTrackingMetrics

PlayVox

Communication
62 62%
Communication
38% 38
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Work Management
0 0%
Work Management
100% 100
Call Tracking And Analytics
100 100%
Call Tracking And Analytics
0% 0

User comments

Share your experience with using CallTrackingMetrics and PlayVox. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, CallTrackingMetrics seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CallTrackingMetrics mentions (1)

PlayVox mentions (0)

We have not tracked any mentions of PlayVox yet. Tracking of PlayVox recommendations started around Mar 2021.

What are some alternatives?

When comparing CallTrackingMetrics and PlayVox, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Genesys Engage - Contact Center Operations

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

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