Software Alternatives, Accelerators & Startups

Observe.AI VS Genesys Cloud

Compare Observe.AI VS Genesys Cloud and see what are their differences

Observe.AI logo Observe.AI

Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • Observe.AI Landing page
    Landing page //
    2023-07-22
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

Observe.AI videos

Observe.AI Product Overview

More videos:

  • Review - Ask the Expert: Customer Experience Reimagined with AI featuring Observe.AI
  • Review - Reporting & Analytics from Observe.AI | Turn conversation intelligence into actionable insights

Genesys Cloud videos

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to Observe.AI and Genesys Cloud)
Communication
20 20%
80% 80
Business & Commerce
100 100%
0% 0
Enterprise Communication
0 0%
100% 100
Online Services
100 100%
0% 0

User comments

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Social recommendations and mentions

Based on our record, Observe.AI seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Observe.AI mentions (1)

  • Enhancing QuickSwap Community Operations through DaoLens DAO Manager
    With a background in mathematics, was previously Founding Engineer under the AI and ML division at Observe.ai (Contact Centre Automation). He is the Founder of Zipo, an e-commerce shipping management tool. Before that, he worked with the Samsung AI Team (Research and Development of Personal AI Voice Assistant Bixby). He frequently contributes to Open-Source Communities. Source: over 1 year ago

Genesys Cloud mentions (0)

We have not tracked any mentions of Genesys Cloud yet. Tracking of Genesys Cloud recommendations started around Mar 2021.

What are some alternatives?

When comparing Observe.AI and Genesys Cloud, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.