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Nicereply VS SetMe

Compare Nicereply VS SetMe and see what are their differences

Trexinet
Managed AI answering service for home-service businesses. Every call answered 24/7, callers qualified, jobs booked straight onto your calendar. Fully managed setup โ€” we build and tune the call flows. $59/mo + 5ยข/min, free 2-week pilot, no contract. sponsored
Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

Nicereply logo Nicereply

Improve customer service and customer experience with Nicereply - online customer satisfaction survey software, including CSAT, NPS & CES 2.0.

SetMe logo SetMe

Remote support software that just works. Securely access attended or unattended computers from anywhere.
Visit Website
  • Nicereply Landing page
    Landing page //
    2018-09-30

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in your CRM and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...
  • SetMe SetMe Unattended Dashboard
    SetMe Unattended Dashboard //
    2025-05-01
  • SetMe SetMe Remote Desktop Window
    SetMe Remote Desktop Window //
    2025-05-01
  • SetMe SetMe Start New Remote Support Session
    SetMe Start New Remote Support Session //
    2025-05-01
  • SetMe SetMe Expert Console
    SetMe Expert Console //
    2025-05-01

Nicereply

Website
nicereply.com
Pricing URL
Official Nicereply Pricing
$ Details
-
Platforms
-
Edit details

SetMe

Website
setme.net
Pricing URL
Official SetMe Pricing
$ Details
paid Free Trial $33 / Monthly (Solo: 200 unattended devices; Pro ($41/month): unlimited)
Platforms
Windows MacOS
Edit details

Nicereply features and specs

  • Customization
    Nicereply offers extensive customization options, allowing businesses to tailor surveys and feedback forms to match their brand's look and feel.
  • Integrations
    Nicereply seamlessly integrates with various help desk and CRM platforms such as Zendesk, Freshdesk, Intercom, and more, making it easy to incorporate into existing workflows.
  • Real-time Feedback
    Users can receive instant feedback from customers, enabling quick responses to customer issues and improving overall service quality.
  • Analytics and Reporting
    Nicereply provides detailed analytics and reporting features, allowing businesses to track performance, identify trends, and make data-driven decisions.
  • Ease of Use
    The platform is user-friendly, with a straightforward setup process and intuitive interface, making it accessible even for users with limited technical skills.

Possible disadvantages of Nicereply

  • Cost
    Nicereply can be relatively expensive, especially for small businesses or startups, as it operates on a subscription-based pricing model.
  • Limited Free Version
    The free version of Nicereply has limited features, which might not be sufficient for all business needs, necessitating an upgrade to a paid plan for full functionality.
  • Learning Curve
    While generally user-friendly, some users may experience a learning curve when initially setting up and configuring the tool to meet their specific requirements.
  • Survey Fatigue
    If not managed properly, there is a risk of survey fatigue among customers, potentially leading to lower response rates over time.

SetMe features and specs

  • Multi-session handling
    Access and control an unlimited number of remote computers simultaneously
  • Unattended access
    Access unattended Windows or Mac computers and keep your own devices at hand when working from another location
  • Admin privileges
    Enable admin mode to install software, switch OS users, and control UAC prompts
  • Restart and auto-reconnect
    Restart the remote computer in either normal or safe mode and automatically reconnect
  • Drag-and-drop file transfer
    Drag-and-drop objects between the connected computers regardless of the operating system
  • Multi-window control
    Manage and switch between all of the connected computers at the same time
  • Text chat
    Communicate with the remote user via text chat directly in the Expert console or remote desktop window

Nicereply videos

+ Add

Email Feedback By Nicereply.com

SetMe videos

+ Add

SetMe Might Be The Best Remote Support App Out There - Here's Why

More videos:

  • Review - SetMe: Remote App that Made Me Everyoneโ€™s Tech Support Hero

Category Popularity

0-100% (relative to Nicereply and SetMe)

Nicereply

SetMe

Surveys
100 100%
Surveys
0% 0
Customer Support
0 0%
Customer Support
100% 100
Forms And Surveys
100 100%
Forms And Surveys
0% 0
Support
0 0%
Support
100% 100

Questions & Answers

As answered by people managing Nicereply and SetMe.

What makes your product unique?

SetMe's answer:

SetMe stands out as the most technologically advanced and reliable remote desktop solution that allows you to connect to any remote computer in seconds and experience the lowest possible latency when controlling remote machines, even in poor network conditions.

How would you describe the primary audience of your product?

SetMe's answer:

IT professionals and remote workers from businesses of all sizes, across various industries.

Which are the primary technologies used for building your product?

SetMe's answer:

SetMe was built using the Web Real-Time Communication (WebRTC) technology to establish low-latency connections that are end-to-end encrypted using the Datagram Transport Layer Security (DTLS) protocol.

Why should a person choose your product over its competitors?

SetMe's answer:

  • Easy setup, fast connection
  • Minimal latency
  • Clean interface, no clutter
  • Enterprise-grade security
  • Unlimited unattended access
  • Unlimited attended support
  • Intuitive drag-and-drop and copy-paste data transfer with no file size limits

User comments

Share your experience with using Nicereply and SetMe. For example, how are they different and which one is better?
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What are some alternatives?

When comparing Nicereply and SetMe, you can also consider the following products

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Google Forms - Simple web forms from Google.

AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.

Qualtrics - Qualtrics is the most trusted research platform, helping brands make crucial business decisions. From surveys to insights to action.

Splashtop Remote Support - Remotely support your clientsโ€™ computers and provide them with remote access

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