Software Alternatives, Accelerators & Startups

nginx VS LiveAgent

Compare nginx VS LiveAgent and see what are their differences

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nginx logo nginx

A high performance free open source web server powering busiest sites on the Internet.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • nginx Landing page
    Landing page //
    2023-07-28
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

nginx features and specs

  • High Performance
    Nginx is known for its ability to handle a large number of concurrent connections, which makes it an excellent choice for high-traffic websites.
  • Efficiency
    Nginx uses an event-driven architecture that can handle many connections in a single thread, making it resource-efficient.
  • Versatility
    Besides being a web server, Nginx can also function as a reverse proxy, load balancer, and HTTP cache, among other roles.
  • Security
    Nginx has robust security features including SSL/TLS support, which helps in protecting data transmitted between servers and clients.
  • Ease of Configuration
    Nginx's configuration syntax is considered straightforward and easier to understand compared to some alternatives like Apache.
  • Scalability
    Nginx can easily scale out by using multiple servers or CPUs, making it suitable for growing applications.
  • Low Memory Usage
    Its architecture allows for low-memory usage, which is beneficial for systems with limited resources.
  • Support for Multiple Protocols
    Nginx supports a variety of protocols, including HTTP, HTTPS, SMTP, POP3, and IMAP.

Possible disadvantages of nginx

  • Learning Curve
    The configuration syntax, while considered simple by many, can still present a steep learning curve for beginners.
  • Less Mature Ecosystem
    Compared to Apache, Nginx has fewer modules available, which can limit functionality for some specific use cases.
  • Less .htaccess Support
    Nginx does not support .htaccess files, which might be an inconvenience for users migrating from Apache who rely on this feature.
  • Error Logging
    Nginx's error logging is sometimes considered less user-friendly, making debugging and issue resolution more challenging.
  • Community Support
    While the community is growing, Nginx's user support community is still not as extensive as that of Apache.
  • Module Management
    Adding or removing modules in Nginx often requires recompiling the software, which can be inconvenient.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of nginx

Overall verdict

  • Nginx is considered a reliable and versatile web server and proxy solution, suitable for a wide range of applications.

Why this product is good

  • Nginx is renowned for its high performance, stability, rich feature set, simple configuration, and low resource consumption.
  • It excels at handling static content due to its efficient handling of concurrent connections and fast data serving.
  • Nginx is highly customizable, with a modular architecture that allows users to add or remove modules as needed.
  • It supports features like load balancing, reverse proxying, and HTTP/2, making it versatile for modern web applications.
  • The open-source nature of Nginx has led to a strong community and extensive documentation, providing ample support and resources.

Recommended for

  • Websites with high traffic demand looking for efficient load balancing and performance optimization.
  • Projects that require a reverse proxy server to manage and direct traffic effectively.
  • Development environments where easy configuration and extensibility are necessary.
  • Scenarios where a lightweight server is needed to serve static content quickly.
  • Organizations that prefer open-source solutions with strong community support.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

nginx videos

Nginx vs Apache Webservers: Main Differences

More videos:

  • Review - Nginx Web Hosting - 5 Best Nginx Reverse Proxy That Support Millions of Web Traffic!
  • Review - NGINX as a Reverse Proxy (listening on port 80)

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to nginx and LiveAgent)
Web And Application Servers
Customer Support
0 0%
100% 100
Web Servers
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing nginx and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using nginx and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare nginx and LiveAgent

nginx Reviews

Top 5 Open Source Load Balancers in 2024
While NGINX is renowned for its prowess as a web server, its load balancing capabilities are equally commendable. NGINX, also known as "engine x," stands as a multifaceted powerhouse, excelling as an HTTP and reverse proxy server, mail proxy server, and a generic TCP/UDP proxy server. Originally crafted by Igor Sysoev, NGINX has a storied history, having long powered...
13 Best XAMPP Alternatives
Nginx is an open-source, high-performance web server used by tech companies, including Pinterest, Airbnb, Cloudflare, and Zendesk. It has been called the new Apache for its ability to scale more efficiently than other web servers, and many developers prefer it because it’s easy to deploy. Nginx also integrates with many programming languages via FastCGI.
Source: thetechtian.com
7 Best Containerization Software Solutions of 2022
If your enterprise is undergoing digital transformation, the NGINX application platform can help you modernize your legacy applications and deliver new microservices‑based applications – with performance, reliability, security, and scale.
Source: techgumb.com
Apache, IIS, NGINX, GWS : What’s Your Choice?
Utilizing a specific type of virtual or physical server determines the type of web server software you use. If you prefer Microsoft, then you will prefer to use IIS (Internet Information Services / Server) by Microsoft as your primary web server application solution. If you use Linux distribution, you have other alternatives like Apache, NGINX and LiteSpeed.
Source: www.milesweb.in
10 Awesome Open Source Load Balancers
Nginx is a battle-tested piece of software written in C and initially introduced in 2004. Since then, it has grown to be an all-in-one reverse proxy, load balancer, mail proxy, and HTTP cache. It offers L7 load balancing support for HTTP, HTTPS, FastCGI, uWSGI, SCGI, Memcached, and gRPC backends. Nginx’s process worker model is highly scalable and deployed at large scales in...

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, nginx seems to be more popular. It has been mentiond 61 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

nginx mentions (61)

  • How to Provide Secure Access to Your Kubernetes Clusters Using an Overlay Network
    Once we have the operator installed, let’s deploy an Nginx deployment and create a Kubernetes service for it. We expose the Nginx deployment using the ClusterIP service type in Kubernetes. By default, ClusterIP restricts access to the service from within the cluster only, meaning it won’t be accessible from outside the cluster. Later in this guide, we’ll see how to enable secure external access to this service... - Source: dev.to / 3 months ago
  • Deploying a Simple Flask API Using Gunicorn, Supervisor & Nginx
    Nginx: A reverse proxy to handle client requests and route them to Gunicorn. - Source: dev.to / about 1 month ago
  • Setup K8s cluster on GCP VMs
    Welcome to nginx! If you see this page, the nginx web server is successfully installed and Working. Further configuration is required. For online documentation and support please refer to href="http://nginx.org/">nginx.org. Commercial support is available at href="http://nginx.com/">nginx.com. Thank you for using nginx. - Source: dev.to / about 1 month ago
  • How to Set Up a Subdomain with Nginx and SSL on DigitalOcean
    I've always been passionate about contributing to the tech community, and this article is my way of sharing what I've learned. Before diving in, it's beneficial to have a basic understanding of deploying to a DigitalOcean droplet, whether through a CI/CD pipeline or manually uploading your JAR files and running the app on the server. In this guide, I’ll walk you through setting up Nginx, and Certbot, and securing... - Source: dev.to / 3 months ago
  • Nginx vs Traefik: Which Reverse Proxy is Right for You?
    Before diving into the specifics of Nginx and Traefik, let’s quickly define what a reverse proxy is. A reverse proxy sits between the client (browser or other services) and your backend services (web servers or applications). It handles incoming requests, routes them to the appropriate backend service, and forwards the response to the client. Reverse proxies are typically used for:. - Source: dev.to / 5 months ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing nginx and LiveAgent, you can also consider the following products

Apache Tomcat - An open source software implementation of the Java Servlet and JavaServer Pages technologies

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Apache HTTP Server - Apache httpd has been the most popular web server on the Internet since April 1996

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Traefik - Load Balancer / Reverse Proxy

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.