ngDesk
Squadcast
Zendesk
OpsGenie
PagerDuty
PagerTree
Callbell
VictorOps
Pager Team
UptimeBar
ChangeTower
inofficetoday
Livestats
PagerDuty
OpsGenie
UptimeRobot
Pager Team has three key considerations that differentiate it from the existing competition. Those are cost, configuration, and consistency.
Cost VictorOps, Pager Duty, and Ops Genie all charge monthly by user. The more people on your rotation, in some cases even as mere observers, the more you pay. Rather than charging by the user, Pager Team charges by the incident, since that's where the costs are. I have two plans: a pay-as-you-go plan that charges $1/mo per rotation plus $1/incident, or a flat rate plan at $200/mo per rotation which provides unlimited incidents.
Configuration The configuration of all three incumbents is complex. You can make them do just about anything! It's wonderful, in the same way JIRA is wonderful. However, because you can do just about anything, configuring them is actually so complicated that it's easy to get wrong.
Consistency Consistency has two really important facets. Most important for the business is the consistency of response time. Regardless of the individual currently on-call, when an incident comes in, you want to see the same prompt response. Every Pager Team user has the same notification path which they can't change, so you know what to expect regardless of who is on-call.
The second part of consistency is for the members of the rotation. Everyone has a life outside of work and they need to be able to plan around their on-call schedule in a consistent, predictable manner.
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The core feature of ngDesk ticketing software is excellent. The system is reliable with negligible downtime. I can combine the automation and triggers to create an advanced ticket routing system. The app offers a robust API which I can use to integrate with any part of the system.
ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.
ng Desk is an intuitive and simple tool, and it can be distinguished from its counterparts by the fact that there is no hide and seek game involved in using it. Everything is where it should be, issues can be tagged and tracked properly, and improvements are introduced all the time.
Squadcast - Automate incident response, reduce downtime and enhance your tech teams’ delivery with a unified platform.
UptimeBar - A simple OS X menu bar app for monitoring website uptime
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
ChangeTower - ChangeTower offers website monitoring tools for new content and content changes.
OpsGenie - Alerting and On-Call Management for Dev&Ops Teams
inofficetoday - Are you coming to the office today is a question some might be asking, by using an calendar for your team you are able to address this issue 😊 Login methods: ✅ Google authentication ✅ Anonymous authentication (no email or password required, only na…