Pager Team VS Squadcast

Pager Team has three key considerations that differentiate it from the existing competition. Those are cost, configuration, and consistency.

Cost VictorOps, Pager Duty, and Ops Genie all charge monthly by user. The more people on your rotation, in some cases even as mere observers, the more you pay. Rather than charging by the user, Pager Team charges by the incident, since that's where the costs are. I have two plans: a pay-as-you-go plan that charges $1/mo per rotation plus $1/incident, or a flat rate plan at $200/mo per rotation which provides unlimited incidents.

Configuration The configuration of all three incumbents is complex. You can make them do just about anything! It's wonderful, in the same way JIRA is wonderful. However, because you can do just about anything, configuring them is actually so complicated that it's easy to get wrong.

Consistency Consistency has two really important facets. Most important for the business is the consistency of response time. Regardless of the individual currently on-call, when an incident comes in, you want to see the same prompt response. Every Pager Team user has the same notification path which they can't change, so you know what to expect regardless of who is on-call.

The second part of consistency is for the members of the rotation. Everyone has a life outside of work and they need to be able to plan around their on-call schedule in a consistent, predictable manner.

Squadcast is the only Integrated Reliability platform that unites on-call alerting and incident management along with Site Reliability Engineering (SRE) workflows under one hood and, in turn, automates human tasks efficiently.

Our goal is to be the most user-friendly incident management platform helping engineers do on-call scheduling and incident response, the SRE way.

Over the last few years, we have been diligently building and learning how to make alerting & on-call management more intuitive at a reactive level and automate SRE workflows at a proactive level. Our approach to long-term reliability, by rapidly evolving the way incident management is carried out, has resonated well with DevOps/SRE/IT teams globally.

Through our platform, we continue to demonstrate to companies how easy it is to adopt SRE practices which in turn helps them improve their incident resolution metrics and, ultimately, the reliability of their systems.