Software Alternatives, Accelerators & Startups

n8n.io VS Intercom

Compare n8n.io VS Intercom and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

n8n.io logo n8n.io

Free and open fair-code licensed node based Workflow Automation Tool. Easily automate tasks across different services.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • n8n.io Landing page
    Landing page //
    2024-06-26
  • Intercom Landing page
    Landing page //
    2023-07-05

n8n.io

Website
n8n.io
Pricing URL
-
$ Details
freemium $20.0 / Monthly
Platforms
Browser TypeScript JavaScript Web Linux Docker Windows Mac OSX
Release Date
2019 January
Startup details
Country
Germany
State
Berlin
City
Berlin
Employees
10 - 19

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

n8n.io features and specs

  • Open Source
    n8n.io is open-source, allowing users to modify and extend the platform as needed. This ensures transparency and community-driven improvements.
  • Flexibility
    The platform provides a high degree of flexibility, supporting a wide range of automation scenarios and custom workflow configurations.
  • Extensive Integrations
    n8n.io supports many third-party integrations, making it easy to connect various applications and services in workflows.
  • Self-hosting Option
    Users can choose to self-host n8n.io, which provides greater control over data security and privacy.
  • Visual Interface
    The visual workflow builder makes it easy for users to design and manage workflows without needing extensive coding knowledge.

Possible disadvantages of n8n.io

  • Learning Curve
    Due to its flexibility and range of features, n8n.io can have a steeper learning curve for beginners compared to more straightforward automation tools.
  • Performance
    Performance can be an issue for complex workflows or high-volume operations, especially when self-hosted on basic infrastructure.
  • Documentation
    While improving, documentation can sometimes be lacking or not comprehensive, making it challenging for new users to find necessary information.
  • Limited Support
    As an open-source project, professional support may be limited compared to commercial automation platforms, which might offer more robust support options.
  • Cost for Cloud Hosting
    n8n.io offers a cloud-hosted version with a subscription fee, which could be a downside for users looking for a completely free solution.

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Analysis of n8n.io

Overall verdict

  • Yes, n8n.io is considered to be a good tool for workflow automation.

Why this product is good

  • Open Source: n8n is open-source, allowing users to access the code, improve it, and contribute back to the community.
  • Customizable: It offers a high degree of flexibility and customization, enabling users to tailor workflows to specific needs.
  • Extensive Integrations: n8n provides a wide range of integrations with other services and applications, facilitating complex workflows.
  • Self-Hosting: Users can self-host n8n, giving them full control over their data and infrastructure.
  • Community Support: There is a robust community of users and developers who share resources, tips, and best practices.

Recommended for

  • Developers and technical users looking for a customizable automation tool.
  • Organizations that prefer open-source solutions and want more control over their infrastructure.
  • Teams looking to automate processes and integrate different services without writing excessive code.
  • Users who prefer or require self-hosted solutions for data privacy or security reasons.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

n8n.io videos

n8n.io - Typeform to Google Sheet and Slack or Email

More videos:

  • Review - n8n.cloud | Powerful workflow automation tool
  • Review - Get started with n8n.cloud (Part 1)
  • Review - n8n.io - Slack Notification on Github Star

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to n8n.io and Intercom)
Automation
100 100%
0% 0
Customer Support
0 0%
100% 100
Web Service Automation
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare n8n.io and Intercom

n8n.io Reviews

The Best n8n.io Alternatives for Workflow Automation in 2025
} } AlternativesRadzivon AlkhovikLow-code automation enthusiastSeptember 17, 2024A low-code platform blending no-code simplicity with full-code power 🚀Get started freeHome/Blog/The Best n8n.io Alternatives for Workflow Automation in 2025 .ellipsis { max-width: 100%; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; } September 17, 2024•10min readThe Best n8n.io...
Source: latenode.com
The 6 Best n8n.io Alternatives for 2024
When you're trying to automate your repetitive tasks, it often feels like you're spinning a bunch of plates in the air and making zero progress, doesn't it? You're far from alone. If you use n8n.io for your workflow automation and are left needing more, then you should take a look at the best n8n.io alternatives.
N8n.io Alternatives
As businesses increasingly seek efficient workflow automation tools, N8n.io has emerged as a popular choice. However, it's not the only option available. This article explores some of the best N8n.io alternatives, considering factors like ease of use, integration capabilities, and pricing. Whether you're a startup or an established enterprise, finding the right tool can...
Source: apix-drive.com
13 data integration tools: a comparative analysis of the top solutions
A standout feature of n8n is the self-hosted mode (even on a free tier!), which allows data ownership and control. For those who value data ownership and want to avoid high-cost operations, n8n is certainly a worthy consideration.
Source: blog.n8n.io
10 n8n.io Alternatives
n8n.io is a sleek and simple workflow automation platform that never indulges you in unnecessary things and boosts your productivity while letting you focus only on productive things. Some of its super reliable functions are free and open-source, fair code license, easily extendable, and extreme data safety and security. Get on n8n.io – Automate without Limits Tool to know...

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Social recommendations and mentions

Based on our record, n8n.io seems to be a lot more popular than Intercom. While we know about 185 links to n8n.io, we've tracked only 7 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

n8n.io mentions (185)

  • Your Guide To Using Open Source Software as an Indie Developer
    There was a time when open source software meant “functional, but clunky.” That’s changed. Tools like Plausible (analytics), N8N (automation), Umami (web stats), and Vaultwarden (password manager) are beautifully built, stable, and powerful. Many match or even beat their commercial alternatives. - Source: dev.to / 11 days ago
  • AI, Heidegger, and Evangelion
    Yes, it would—the dialogic interface is an anchor weighing us down! Yes, yes, it's an accessible demonstration of the technology's mind-blowing flexibility, but all this "I, you, me, I'm" nonsense clutters the context window and warps the ontology in way that introduces a major epistomological "optical illusion" that exploits (inadvertently?) a pretty fundamental aspect of human cognition—namely our inestimably... - Source: Hacker News / 11 days ago
  • Supercharged automated workflows, no code required 🔥
    We walk through how to connect n8n, an open-source automation tool, with Upsun’s Git-based deployment flow. The result: event-driven automation triggered by deploy hooks or webhooks, with zero new backend code to maintain. - Source: dev.to / 16 days ago
  • 🤖 Automating WhatsApp with AI Agents: A Developer's Guide to Scalable Customer Support
    To set up such a system, developers can take advantage of tools like n8n – a modular tool to automate workflows, combined with the newest AI tools like GPT-4. Here’s a more detailed explanation. - Source: dev.to / about 1 month ago
  • I made my AI think harder by making it argue with itself. It works stupidly well
    The app is actually called n8n - https://n8n.io/. - Source: Hacker News / about 1 month ago
View more

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

What are some alternatives?

When comparing n8n.io and Intercom, you can also consider the following products

Zapier - Connect the apps you use everyday to automate your work and be more productive. 1000+ apps and easy integrations - get started in minutes.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Make.com - Tool for workflow automation (Former Integromat)

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ifttt - IFTTT puts the internet to work for you. Create simple connections between the products you use every day.

Drift - A messaging app that helps you grow your business.