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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than My AskAI. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
My AskAI launched in March this year, and we've been trying to ride the AI wave ever since. Our product, at its heart, is a classic "chat with your data" tool — add your website and create an AI assistant that can answer any question about your company. But with my background in product and tech, our focus has been on perfecting the basics, and being the easiest to use. It's easy to get sidetracked in AI! Source: 7 months ago
Founders of My AskAI share insights on reaching $14K/MRR and 300 customers. Source: 10 months ago
As for training, I trained it through over 500 prompts and completions of all niches uploaded via csv onto myaskai.com and fine tuned the model in my openai playground. As you know, its been trained for all niches, and I will regularly be updating the model with new prompts and completions to keep it sharp and make it smarter. Source: 11 months ago
My AskAI — Your own ChatGPT, with your content ( https://myaskai.com/ ). Source: 11 months ago
The company I work at has been using MyAskAI for the same use case as yours. It's been pretty good so far. Source: about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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