Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than Muzzle. We know about 12 links to it since March 2021 and only 9 links to Muzzle. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
> Muzzle, which automatically silences desktop notifs when you're screensharing https://muzzleapp.com/ Wow, the fake notifications on the landing page are really something lol. - Source: Hacker News / 6 months ago
Two more little utilities that I cannot live without on Mac: A tiling window manager like https://rectangleapp.com/ Muzzle, which automatically silences desktop notifs when you're screensharing https://muzzleapp.com/. - Source: Hacker News / 6 months ago
Https://muzzleapp.com/ : mute notification when on videocall. Source: about 1 year ago
Https://muzzleapp.com/ Is my friend here haha. Source: over 1 year ago
Https://muzzleapp.com - simple mac app that hides embarrassing notifications. Source: almost 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Dead Simple Screen Sharing - Simple screen sharing and audio conferencing software.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Mute Intercom - Mute annoying sounds from Intercom 🔕
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Upscope Screen Sharing for Intercom - No-downloads screen sharing fully integrated with Intercom.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.