Software Alternatives, Accelerators & Startups

Mural VS Zendesk

Compare Mural VS Zendesk and see what are their differences

Mural logo Mural

MURAL is a visual collaboration workspace for modern teams.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Mural Landing page
    Landing page //
    2023-05-11
  • Zendesk Landing page
    Landing page //
    2024-05-06

Mural videos

Advanced features & review / Customer Journey Mapping in Mural

More videos:

  • Review - Introduction to MURAL - 12 Dec 2018
  • Review - Product Review: Wall26 Mural Palm Trees on Tropical Beach

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Mural and Zendesk)
Digital Whiteboard
100 100%
0% 0
Customer Support
0 0%
100% 100
Team Collaboration
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Mural and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mural and Zendesk

Mural Reviews

The 11 best online whiteboards
Remote teams who use MURAL for meetings (like Zapier), will love the digital version of some office staples, from timers (which you can use for focused ideation sprints) to chat boxes. It can be tough to share candid feedback in remote team meetings. That's why we love MURAL's timed voting session, where you can allot a number of votes to each collaborator. To vote, click on...
Source: zapier.com
Top 10 Digital Whiteboard Software for Team Collaboration
Mural is a great platform for design teams with geographical barriers between them. Mural wants you to stop digitizing your content, rather start your work on its digital whiteboard and bounce off ideas.
Source: blog.bit.ai

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Mural might be a bit more popular than Zendesk. We know about 10 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mural mentions (10)

  • Google Ending Support for Jamboard Devices
    Https://mural.co/ Mural has a free tier. I did not used it much but was nice. - Source: Hacker News / 9 months ago
  • Interview in 3 hours, any tips?
    How you formulate your research questions e.g. Research objective generation workshop and where you store and manage your backlog e.g. mural, miro, excel, uxbacklog. Source: 12 months ago
  • Escape from low maturity
    Transparency of work. Whether youre using https://mural.co for collab analysis, usertesting so people can observe or something as simple as https://uxbacklog.co for a research backlog, giving visibility to the team really helps in building awareness and UR expectation but also gets UR in the pipeline / process. Source: almost 1 year ago
  • Recommendation for mindmaps
    For instance, mural.co is pretty good. However, it doesnt have the feature I described with which you can colapse knots od your mindmap. Source: over 1 year ago
  • What's your favourite tool for the AWS architecture diagrams for the planning (ideating) stages?
    Super early on in the brainstorming stage we'd use something like mural.co for the "ideating" stage and then quickly move to lucidchart for diagrams and early architecture. Source: over 1 year ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing Mural and Zendesk, you can also consider the following products

Miro - Scalable, secure, cross-device and enterprise-ready team collaboration tool for distributed teams. Join 2M+ users & 8000+ teams from around the world.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Figma - Team-based interface design, Figma lets you collaborate on designs in real time.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Stormboard - Stormboard empowers data-driven companies to turn their unstructured whiteboards into data-rich collaborative workspaces; enabling data-driven decisions and efficient processes — often eliminating the need for meetings entirely.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!