Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Munin might be a bit more popular than Freshdesk. We know about 17 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I rediscovered Munin. To my surprise it is written entirely in Perl. I remember Munin from years ago... It still seems healty and maintained and lies ready on your Deb-Repositories. So I followed the Easy Install Guide... Which really is easy, but fails to mention that you need to install your own HTTP-Server to serve the HTML-reports. Source: almost 2 years ago
A bit of background, which may make understanding my choices in this lib easier: Munin is a resource monitoring tool using rrdtool, usually run in a Server/Client Setup. The client accepts plugins which are just executables in a directory. Usually written in a scripting language, but it actually doesn't matter. Data is fetched every 5 minutes, plugins are first run with a config argument to spit out a munin graph... Source: almost 2 years ago
Munin plugins and management script for monitoring various Pi-hole® statistics. Source: almost 2 years ago
When you do not have enough power you would get errors because looking up the plots would simply fail. Sounds more that there is one disk which is slower. I had one 2TB external usb which was really slow and the latency of lookups was through the roof. Are you on linux ? Then install munin-monitoring.org it shows latency of the disks out of the box. Source: about 2 years ago
What os ? On linux install https://munin-monitoring.org/ it will give you disk latency information. Source: about 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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