Movim Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Movim mentions (21)

• The Matrix Trashfire

  When https://siskin.im/ is seriously touted as the best iOS client for XMPP, you already lost 50% of the market share in the US. And if you don't have any usable app for 50% of your users in one of the most important markets, you can not really claim "interoperability", can you? Don't get me wrong, it would be great if more people were using XMPP. Now that I am more involved in the Fediverse space I'm learning how... - Source: Hacker News / 4 months ago

• What's the status and progress of decentralized social media?

  Let me put it in another way: of all the existing projects out there, which one does actually bring material benefit to the users and publishers compared with, e.g, Mastodon, Matrix, Movim or Nostr? Source: 12 months ago

• Thinkpad for Full Stack Web Development?

  Any Thinkpad will do the job. I'm working daily on a T430 and X220 for both my personal and professional web dev work. I've been developing Movim for more that 10years on the same computer https://movim.eu/. Source: 12 months ago

• Ask HN: How might HN build a social network together?

  For social networking atop XMPP, see https://movim.eu/ Combined with the in-development ActivityPub gateway from Libervia, interop with Mastodon, Pleroma and others becomes possible too. The decentralized social web space is quite active at the moment. - Source: Hacker News / over 1 year ago

• How to rebuild social media on top of RSS

  Https://xmpp.org/extensions/xep-0472.html I've built Movim (https://movim.eu) on top of that and many users have already access to thousands of articles daily, pushed in real-time in their timelines. For example here is the ArsTechnica page on Movim https://mov.im/?node/news.movim.eu/ArsTechnica. - Source: Hacker News / over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago