Mode Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Mode mentions (16)

• Mysterious Depeche Mode Show in the 80's

  I’ve seen a concert ticket from Turin for that tour. And the ticket stub is identical to that poster. If you go on depeche mode.com and check past tours. Go on music for masses tour and scroll down to Turin ( view ticket). I’m guessing they did something promotional and the promoter used that for poster. 🤷🏼‍♂️. Source: 12 months ago

• SQL tips

  The sql training by mode.com is good enough, then go through leetcode or datalemur for practice. Source: over 1 year ago

• Ask HN: Who is hiring? (September 2022)

  Mode | HQ - San Francisco, CA or Remote (US) | REMOTE | https://mode.com | VISA Mode is building a world-class platform for data scientists, analysts, and everyone else who needs to ask and answer questions with data. Our product is an integral part of data science workflows at Lyft, Twitch, Shopify, and thousands of other data-savvy organizations. To learn more about who we are, our engineering culture, and... - Source: Hacker News / almost 2 years ago

• Fix for the keyboard repeat delay issue

  - All this does is call "mode.com", which manages serial connections to the computer, and sets the keyboard repeat rate on login and unlock. Source: almost 2 years ago

• Ask HN: Who is hiring? (February 2022)

  Mode | San Francisco, CA or Remote (US) | Onsite | Remote OK | https://mode.com Mode is building a world-class platform for data scientists, analysts, and everyone else who needs to ask and answer questions with data. Our product is an integral part of data science workflows at Lyft, Twitch, Shopify, and thousands of other data-savvy organizations. To learn more about who we are, our engineering culture, and... - Source: Hacker News / over 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago