Software Alternatives, Accelerators & Startups

Modal VS Userback

Compare Modal VS Userback and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Modal logo Modal

Your end-to-end stack for cloud compute

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • Modal Landing page
    Landing page //
    2023-07-11
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Modal features and specs

  • Ease of Use
    Modal provides an intuitive and user-friendly interface that simplifies the deployment and management of cloud services, making it accessible for users with varying levels of technical expertise.
  • Scalability
    Modal is designed to scale effortlessly according to user needs, enabling businesses to handle increased demand without significant infrastructure changes.
  • Integration Capabilities
    Modal supports integration with a wide array of third-party applications and services, allowing seamless communication and data exchange between systems.
  • Reliable Performance
    The platform is optimized for performance, providing reliable uptime and fast response times, which are critical for maintaining business operations.
  • Security
    Modal implements robust security measures, including data encryption and access control, to protect sensitive information and ensure compliance with industry standards.

Possible disadvantages of Modal

  • Cost
    The subscription plans may be expensive for small businesses or startups, making it less accessible for organizations with limited budgets.
  • Learning Curve
    Despite its user-friendly interface, there may still be a learning curve for users who are new to cloud services, requiring time and resources for training.
  • Limited Customization
    Modal's platform may have limitations in terms of customization options, which can be a drawback for businesses with specific tailoring needs.
  • Dependence on Internet Connectivity
    As a cloud-based service, Modal requires a stable internet connection for optimal performance, which may be an issue in areas with unreliable connectivity.
  • Data Migration Challenges
    Migrating existing applications and data to Modal's platform might involve complexities and require extensive planning to ensure smooth transitions.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Modal videos

Scott's Synth Stuff Episode 6: Modal Electronics Cobalt8 Review

More videos:

  • Tutorial - Modal ARGON8: Review and full workflow tutorial // wavetable synthesis explained
  • Review - Modal Electronics Carbon8X Experimental Synth - SonicLAB Review

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to Modal and Userback)
Cloud Computing
100 100%
0% 0
Customer Feedback
0 0%
100% 100
AI
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing Modal and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

Share your experience with using Modal and Userback. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Modal seems to be a lot more popular than Userback. While we know about 45 links to Modal, we've tracked only 3 mentions of Userback. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Modal mentions (45)

  • EU managed sandboxes for AI agents, in private beta
    If you've used E2B, Daytona, Modal sandboxes, or Cloudflare Sandboxes, the shape is familiar: REST API, Python and JS SDKs, exec / files / snapshot primitives. Here's what the Python SDK looks like:. - Source: dev.to / 2 months ago
  • Hermes Agent: The AI That Actually Gets Smarter Every Time You Use It
    The supported environments include your local machine, Docker containers, remote SSH servers, and two serverless options called Daytona and Modal. Daytona and Modal are the interesting ones for beginners as they handle all the infrastructure for you, and you only pay for compute when Hermes is actively doing something. - Source: dev.to / 3 months ago
  • Top 5 Code Sandboxes for AI Agents in 2026
    TL;DR: If you just need to ship fast, E2B has the best SDK experience. If you need the fastest cold starts, Blaxel wins at 25ms. For GPU workloads, Modal is unmatched. For self-hosted control, Daytona is open-source with a managed option. For persistent long-running sessions, Fly.io Sprites gives you 100GB NVMe per sandbox. - Source: dev.to / 4 months ago
  • Show HN
    * dramatically increasing inference throughput on [modal.com](http://modal.com) meant I could generate 10s of thousands of tiles in a few hours at very little cost, allowing me to experiment much more rapidly This project continues to be a lot of fun, but Iโ€™m now mostly focusing on the agentic workflows that power this kind of ambitious generation at scale. Canโ€™t wait to share more soon. - Source: Hacker News / 5 months ago
  • Show HN: Skill that lets Claude Code/Codex spin up VMs and GPUs
    Thanks for sharing this interesting project and approach! One suggestion for improvement: Add some more info to your website/GitHub about the need for a provider and which providers are compatible. It took me a bit to figure that out because there was no prominent info about it. Additionally, none of the demos showed a login or authentication part. To me, it seemed like the VMs just came out of nowhere. So at... - Source: Hacker News / 5 months ago
View more

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing Modal and Userback, you can also consider the following products

e2b - Open-Source AI Powered IDE That Does The Work For You

Marker.io - Visual feedback and bug reporting tool for websites

Hugging Face - The AI community building the future. The platform where the machine learning community collaborates on models, datasets, and applications.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Zerve AI - What if Jupyter + Figma + VSCode had a baby?

BugHerd - BugHerd: The Website Feedback Tool for Agencies