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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Mindmesh (Spot). It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
We're looking for help to build our Github integration. For context we are working on a Github integration for a tool my team is developing (note:this is not an ad, genuinely looking for insight to make our integration as good as possible). The tool is called Mindmesh ( mindmesh.com if you want a better idea) and it's meant as a virtual desk where you can centralize all the work you need to track (notes, todos,... Source: almost 2 years ago
For context we are working on a Github integration for a tool my team is developing (note: this is not an ad, genuinely looking for insight to make our integration as good as possible). The tool is called Mindmesh (mindmesh.com if you want a better idea) and it's meant as a virtual desk where you can centralize all the work you need to track (notes, todos, tickets, slack convos, mails, PRs...). Source: almost 2 years ago
I know you're probably not looking for another tool, as there are so many out there. But I was in your position a few months back, and recently discover https://mindmesh.com/ on Product Hunt's top product. Mindmesh helps you organize all your work stuff around a virtual desk, which has definitely helped me be productive. Source: about 2 years ago
I used to do a lot of copy/pasting from Slack to other apps. I didn't realize how much time it wasted until I recently discovered Mindmesh, a couple weeks ago #1 product of the day on Product Hunt. Whenever I get a slack that I want to save elsewhere, Mindmesh allows me to do so with one click. I haven't found anything else like this and thought I'd tell you all. Cheers. Source: about 2 years ago
I recently discovered Mindmesh, this week's #1 product of the day on Product Hunt. It helps bring work from all your tools, including Todoist, onto a centralized workspace. I'm still n the waiting list, but from their video on product hunt, t's very worth trying (and free as of now). Source: about 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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