Software Alternatives & Reviews

Milvus VS ProProfs Help Desk

Compare Milvus VS ProProfs Help Desk and see what are their differences

Milvus logo Milvus

Vector database built for scalable similarity search Open-source, highly scalable, and blazing fast.

ProProfs Help Desk logo ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.
  • Milvus Landing page
    Landing page //
    2022-12-01

Milvus is a highly flexible, reliable, and blazing-fast cloud-native, open-source vector database. It powers embedding similarity search and AI applications and strives to make vector databases accessible to every organization. Milvus can store, index, and manage a billion+ embedding vectors generated by deep neural networks and other machine learning (ML) models. This level of scale is vital to handling the volumes of unstructured data generated to help organizations to analyze and act on it to provide better service, reduce fraud, avoid downtime, and make decisions faster.

Milvus is a graduated-stage project of the LF AI & Data Foundation.

  • ProProfs Help Desk Landing page
    Landing page //
    2018-10-18

ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

  • Canned responses and rule-based automated messages
  • Shared inbox
  • Ticket prioritization
  • Collaborative email
  • Issue tracking in one place
  • Timely response to child tickets
  • Tickets surveys
  • Email Integration
  • Instant support
  • Faster ticket resolution
  • Anytime, anywhere access
  • Incident management
  • No spot solution delays
  • Child ticket creation to track internal subtasks
  • Issue resolution progress review

Milvus videos

End to End Tutorial on Milvus Lite

More videos:

  • Demo - An Introduction To the Milvus Open Source Vector Database

ProProfs Help Desk videos

How to Set up Your Help Desk in Under 5 Minutes

Category Popularity

0-100% (relative to Milvus and ProProfs Help Desk)
Search Engine
100 100%
0% 0
Help Desk
0 0%
100% 100
Databases
100 100%
0% 0
Customer Support
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Milvus and ProProfs Help Desk

Milvus Reviews

We have no reviews of Milvus yet.
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ProProfs Help Desk Reviews

  1. Love this help desk software!

    I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.

    👍 Pros:    Great customer support|Design|Trusted|Good price
    👎 Cons:    Few integrations
  2. Customers Simply Love Our Quick Resolutions!

    There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,

    👍 Pros:    Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich
    👎 Cons:    Few integrations

Social recommendations and mentions

Based on our record, Milvus seems to be more popular. It has been mentiond 34 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Milvus mentions (34)

  • Ask HN: Who is hiring? (April 2024)
    Zilliz (zilliz.com) | Hybrid/ONSITE (SF, NYC) | Full-time I am part of the hiring team for DevRel NYC - https://boards.greenhouse.io/zilliz/jobs/4307910005 SF - https://boards.greenhouse.io/zilliz/jobs/4317590005 Zilliz is the company behind Milvus (https://github.com/milvus-io/milvus), the most starred vector database on GitHub. Milvus is a distributed vector... - Source: Hacker News / about 1 month ago
  • Ask HN: Who is hiring? (February 2024)
    Zilliz is hiring! We're looking for REMOTE and/or HYBRID roles in SF Zilliz is the company behind Milvus (https://github.com/milvus-io/milvus. - Source: Hacker News / 3 months ago
  • Qdrant, the Vector Search Database, raised $28M in a Series A round
    Congrats to Qdrant's team, $28M for a Series is really nice. There are a lot of OSS vector search databases out there, we could probably list the main ones: - Qdrant https://github.com/qdrant/qdrant - Milvus https://github.com/milvus-io/milvus What else? - Source: Hacker News / 4 months ago
  • Open Source Advent Fun Wraps Up!
    But before we do, I do want to say that 🤩 all these lovely Open-Source projects would love a little 🎉💕 love by getting a GitHub star ⭐ for their efforts. Including Open Source Milvus 🥰. - Source: dev.to / 4 months ago
  • Milvus Adventures Dec 15, 2023
    We are celebrating 25 different open source projects during the Open Source Advent this month! You can earn points all month long for a chance to win an exclusive swag pack from Zilliz and the participating projects! It’s a great chance to learn new skills and have some winter fun. Today is the first day and we are featuring Milvus! You can join us in our Discord channel or check us out on GitHub! We'd love a ⭐... - Source: dev.to / 5 months ago
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ProProfs Help Desk mentions (0)

We have not tracked any mentions of ProProfs Help Desk yet. Tracking of ProProfs Help Desk recommendations started around Mar 2021.

What are some alternatives?

When comparing Milvus and ProProfs Help Desk, you can also consider the following products

Qdrant - Qdrant is a high-performance, massive-scale Vector Database for the next generation of AI. Also available in the cloud https://cloud.qdrant.io/

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Weaviate - Welcome to Weaviate

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

pgvecto.rs - Scalable, Low-latency and Hybrid-enabled Vector Search in Postgres. Revolutionize Vector Search, not Database. - tensorchord/pgvecto.rs

osTicket - osTicket is a widely-used open source support ticket system.